Page 8 - AU magazine June

SURVEYS NOT WORKING?

In the past few weeks,
we've noticed a lot of

members reporting to us
that surveys in their
Survey Centre don't work
or are constantly

unavailable. Please be
aware that in most cases,
there are no issues with
your account or the

surveys. The reason this
occurs is because you
have probably already
attempted or completed

the same survey, and
therefore cannot re-enter
it.

Please note that we employ technologies to detect whether a survey has been
attempted through other survey panels or sources. If the survey has already been
attempted, even through sources that are not related to Toluna, you would not be

able to enter it again. These systems are in place to preserve the integrity of the
survey responses and data that is being collected for our clients' studies.

Normally if you have been excluded from participation, you would not receive the

survey invitation. However we cannot fully screen for survey qualification through
the Survey Centre on the site, so sometimes you may see surveys on the site that you
are not eligible for. In these cases you would get a message that says the survey is
unavailable. We know this can be frustrating, but we ask that you simply ignore the

surveys that return this message. Once the surveys have closed, they will be
removed from your survey centre.

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