Page 3 - The RCT Newsletter March 2017

Leadership Corner

Hi Team!

I want to start off by saying
thank you to everyone on this EMPLOYEE OFFERS
team who has made RCT a
Sign up now for XFINITY HOME for only $9.95 a month!
great place to work. I have
learned so much from
•
everyone and it has been a Free installation through March 21st!
•
privilege to work with all of Weekly raffle for FREE XFINITY Home add-ons. The sooner you sign up, the more
you. It really was a hard chances you have of winning!
•
decision to leave such a great Sign up for XFINITY Home by March 21st and be entered to win one of these great
team, but the opportunity I XFINITY Home add-ons: August Smart Lock with Connect, Kwikset Door Lock, Nest
was presented and the chance Thermostat, My Q Garage Door Controller, or a Lutron Caseta Wireless Lighting
to move to the Pacific Starter Kit (Plug in)

Northwest is a once in a
lifetime opportunity that I XFINITY Voice Unlimited
couldn’t pass up, both
• Only $4.00 a month for employees!
personally and professionally.
• Covers nearly ½ the world with unlimited nationwide calling and international
It was five years ago this calling to 8 countries! Caller ID, call waiting, voicemail and more.
March that I first started at • Use with the Connect App to stay connected to family and friends when traveling
the Corporate office. While I without using your cellular data.

held a few different roles, I
Blast and Performance Pro Speed Increases!!!
had the fortune of all of those
roles to be under Nicole. I
have learned so much and I • Employees who already own or lease an XB3 or other compatible device can
can’t thank her enough for all simply power cycle their modems to enjoy the faster speeds.
the guidance and support that • Employees without a compatible device will be contacted directly in the coming
she has provided me over the weeks with more information on upgrading their current modem.
years. To my team (Team • If you have XFINITY Home or are a Multi-Device customer, information on how you
Awesome), thank you for can take advantage of these increased Internet speeds will be sent to your home in
being by my side during my the coming weeks
tenure as your supervisor. I
have learned so much from Sign up for Courtesy Services
each and every one of you and
hopefully you have learned a
thing or two from me. I will Next Tech
truly miss you all.
With Customer Timeline, you can very quickly:
While I may be on the other Customer Timeline allows
side of the country, and 3 time you to view all customer
• See previous support calls and agent
zones away, I will still be with
interactions with our trouble shooting steps
Comcast. Feel free to reach
products, services and
out to me anytime for • See previous truck roll information
support channels in a single
anything you need. I’ll still be • See if the customer has an escalation
page intuitive interface.
in global so I should be easy to • Quickly identify recent product errors,
When you use Customer e.g. X1 errors, XOD errors
find! If any of you find
yourself out in the Seattle Timeline you will be more • See network outages and degraded
area, please reach out – it informed of the customers service in real time
would be great to reconnect. experience and will help • See current promotion details and
you and the customer save promotion roll off events
Stay awesome RCT. This
time. • View service change and service
department has grown and
confirmation notifications
done so many things over the

past few years. I’m sure many
great things are yet to come. ***Don’t forget to submit your suggestion to name The RCT newsletter***