Page 2 - LBCroydonCaseStudy

The London Borough of Croydon

Croydon is the largest Council in London for SEN passenger transport. Has an SEN transport
team of 8 staff, SEN passenger transport provides travel assistance for 1,334 students, 1,209
on vehicles, 366 routes travelling to 128 educational establishments, 147 adults on 88 routes.

The Challenge

The system must process the daily management of providers, vehicles, routes, drivers,
PA’s, schedules and passengers with complex special needs quickly and easily.

Supply a system that works in multiple departments and locations allowing scheduling,

daily despatch, accounts, remote SEN & ASC staff, management costs, statistics and
performance analysis. Specific requirements for Provider Performance, Provider Confor-
mance and staff training.

Specific challenges are - Increasing number of children with EHCPs, an increasing
demand for travel assistance, Children are living longer with more complex medical
needs and physical disabilities, Demand is out stripping supply of local education pro-
vision, Students travelling further - across and outside of the borough•Increase in
number and length of journeys as well as increasing complexity of need

System has to be flexible enough to deal with these challenges and be Digital By
Design to comply with Council requirements.

The Solution

Mission staff customised all forms, reports and processes to match the workflow
processes of the LB Croydon SEN transport team. There was a specific emphasis on
Brokering and detailed analysis of Independent Travel Training (ITT) and Personal Trans-
port Budgets. Detailed systems were written to handle the passenger application prior

to being allocated transport.

All existing data was migrated, harmonised and cleansed.

The SEN teams were given full training then a customised learning plan that covered all
parts of the system. On go live, Mission staff were on site to help and assist. The system
was constantly enhanced using the prepaid support time and development and
support is on going.

Mission Software // Proven Excellence