Page 2 - CRC_One Report 2021_EN

CONTENTS

Vision and Mission, Principles, and Purpose 4
Core Values 6
Central Retail Ecosystem 8
Financial Highlights 14
Message from the Chairman of the Board of Directors 16
Message from the CEO 18
Board of Directors 20
Managements 22
Awards and Recognitions 24

Part Business Overview and Performance

33
1 1. Business Structure and Operations 159
2. Risk Management
3. Business Sustainability Development
177
4. Management Discussion and Analysis (MD&A) 213
5. General Information 234

Part Corporate Governance

263
2 6. Corporate Governance Policy 280
7. Management Structure / Director, Sub-committee, Management,
Employee and other Information
8. Report on Corporate Governance 316
9. Internal Control and Connected Transactions 349