Page 63 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

1.2 Nature of Business

1.2.1 Nature of Business and Revenue Structure

Central Retail is the leading multi-format, multi-category retailing platform in Thailand. Central Retail is also
growing internationally, securing leadership status in Italy and becoming one of the leaders in Vietnam. Central
Retail’s business is organized into 4 operating segments based on business units;

(1) Hardline, which focuses on selling decorative and home improvement products, electronic products,
stationery and office supplies, books and e-Books under various retail brands such as Thai Watsadu,
Baan & Beyond / BNB Home, Power Buy, OfficeMate, B2S, MEB, and Nguyen Kim.

(2) Food, which focuses on groceries and items typically found in convenience stores under portfolio of retail
banners, for example, Central Food Hall, Tops, FamilyMart, Big C / GO! Vietnam, Lan Chi Mart, Tops
market Vietnam, and go!.

(3) Fashion, which focuses on apparel and accessories under portfolio of retail banners, for example,
Central Department Store, Robinson Department Store, Rinascente Department Store, Supersports,
and brandshops.

(4) Property segment, which focuses on leasing retail property to third parties and to its own stores at retail
plazas, for example, Robinson Lifestyle, Tops Plaza, and Big C / GO! Vietnam.

Each segment hosts a portfolio of retail banners under which Central Retail sells a wide range of merchandise,
and each of its retail banners is distinguished based on a variety of characteristics, including store network,
store format, merchandise offerings, branding strategy and market positioning. Certain of key retail banners have
been in operation for decades, such as Central Department Store, but Central Retail routinely introduces new
banners and retire old banners as the retail landscape continues to evolve.

Based on the financial statement, Central Retail’s business can be categorized into 3 segments: (1) Hardline
(2) Food, and (3) Fashion. The revenue from property segment such as Robinson Lifestyle will be recorded in Fashion
segment and the revenue from Tops Plaza and Big C / GO! Vietnam will be recorded in Food segment. The table
below shows Central Retail’s revenue structure, classified into 3 business groups within a specified period.

Year Ended 31 December
Total Revenue 2019 2020 2021

THB Million % THB Million % THB Million %
Hardline segment 54,277 24.4 55,654 28.6 67,950 34.7

Food segment 91,018 40.8 85,413 44.0 78,271 40.0
Fashion segment 77,442 34.8 53,245 27.4 49,433 25.3

Total revenue 222,737 100.0 194,311 100.0 195,654 100.0

Annual Report 2021 (Form 56-1 One-Report) 63