Page 47 - PPTL.QM.001 Iss 01 - ISO 9001 Quality Manual - Full [Unsigned]
P. 47
Appendix IX: PPTL Quality Objectives
Evidence of Achieving Objective Certificate Results from Customer Feedback Survey Results from Turn Around Time KPI Results from the Accounting Numbers
Resources - Information Technology Customer Relations Training Information Technology Man Power
PHILLIPS PHARMACEUTICALS (TANZANIA) LIMITED
Deadline 30.03.2019 31.12.2019 31.12.2019 31.12.2019
Responsibility Organization Organization Distribution and Customer Support Department Accounts and Finance Department
Quality Management System Tool - Quality Objectives of the Organization, PPTL/QMS/QA/026 Issue Number 01
Improve Complain Handling
Improve Debt Collection
Action Implement ISO Standards Improve Customer Relations Improve Delivery Timelines Improve Tender Supplies Improve Delivery Timelines
Objective ISO 9001 Certification 80% Customer Satisfaction 50% Deliveries Within 24 Hours 10% Reduction in Outstanding Payments
SN 1 2 3 4
Quality Management System Tool – Organogram, PPTL/QMS/QA/024 Issue Number 01
