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St Alphege School wins Best Customer Service award

St Alphege School received high praise at the recent Solihull BID excellence awards for its
exceptional customer service as it took the top spot in the Best Customer Service category.
With stiff competition from local businesses and
individuals, this award recognizes those who
constantly exceed customer expectations and
understand the link between customer service
and profit.
The judges were impressed by the school’s
‘refreshing and innovative approach to customer
service’ and their ‘amazing team of customer
service driven individuals who continually
promote the school, ensure parents are informed
on school issues, engage children as much as
possible and maximise fundraising opportunities,
all whilst working with the pressures of budget
constraints and the complex needs of a school.’
The school’s Business Manager, Karen
Chapman, was delighted to receive the award. She said: “It is wonderful for St Alphege to
be acknowledged as a finalist amongst the great businesses in Solihull and a privilege to have
been selected as the overall winner.
“Whilst providing an outstanding education will always be our priority, it is fantastic to be
recognised for understanding that a school, like a business, has to provide an inclusive service
to all customers, pupils and parents, which transcends the classroom. “Schools are working in
demanding times, however this also drives opportunity and innovation as we have to think and
work more creatively to deliver our service. We are absolutely thrilled to receive this award.”
Councillor Ken Meeson, Cabinet Member for Children, Education and Skills, congratulated the
school saying: “It is great to see a local school being applauded for its innovative and
excellent customer service. The team at St Alphege turn challenges into opportunities and in
doing so provide the best possible service to their pupils and parents. I’d like to say a huge
“well done” to Karen and her team and I hope this might inspire other Solihull schools to
think creatively about their customer service.”

St Alphege Church of England
INFANT & NURSERY, and JUNIOR SCHOOLS
Anglican parents living or worshipping within the ecclesiastical parish of
St Alphege, which includes St Alphege, St Helen, and St Michael Churches,
are encouraged to consider these schools for the education of their children.
They offer an excellent education incorporating Christian principles.
For more information see the school websites :
www.st-alphege-inf.solihull.sch.uk www.st-alphege-jun.solihull.sch.uk

Appointments to visit can be obtained through the Head:
Mrs J Slough 0121 705 0443 or call at the school offices.
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