Page 29 - 2021 Mid Year Open Enrollment Guide

Member Rewards Virtual Visits / MDLive

As an enrolled member of Blue Cross and Blue Shield of Texas (BCBSTX) you have Member With your Virtual Visits benefit, provided by Blue Cross and Blue Shield of Texas (BCBSTX) and
Rewards. With Member Rewards, you can shop for medical care, compare costs and maybe even powered by MDLIVE, the doctor is in 24/7/365. You can see a doctor or behavioral health specialist
earn a cash reward! without leaving the comfort of your own home. Virtual Visits allows you to consult an independently
contracted, board-certified doctor or therapist for non-emergency situations by phone, mobile app or
Member Rewards is quick and easy. Shop online or by phone with a Benefits Value Advisor (BVA). online video anytime, anywhere. Speak to a doctor or schedule an appointment at a time that works
Your BVA will help you get the most out of your health plan and the Rewards program by: best for you.
• Discussing your options and find a place for your procedure
• Scheduling the procedure at the location of your choice MDLive is available 24/7/365!
MDLive is great for:
• Assisting with changing your procedure location
• Cold & flu symptoms
And on top of the personalized service you’ll receive, you could also be eligible for a cash reward • Ear infections
when you receive services from a reward eligible provider. • Allergies

How it works: • Pink eye
1. Shop • Short term prescription refills and more!
Search online via Provider Finder or call your BVA to find a reward eligible location for your medical The copay is $10 per consultation for the Standard Plan PPO members. The consultation fee for the
service or procedure. Core and Buy-Up Plan members will be $44 until the plan deductible is met; then 20%. Payment is
due at the end of the consult by credit or debit card. You may also use your FSA or HSA card to pay
2. Go for the service.
Receive a procedure or service at a chosen location.
Contact MDLive at 1-888-680-8646, at www.mdlive.com, or through their app. A doctor will contact
3. Earn you in about 10 minutes. The doctor can send a prescription to your pharmacy electronically.
After your claim is paid and the location is verified as reward eligible, a check will be mailed directly
to your home.
Mental Health Resources
Don’t miss out on this great program you already have.
Get started today! We have two great options for additional mental health resources. Please review and find the one
that is best for you if you need help with stress, anxiety, depression, relationship/ marital conflicts,
To reach a BVA, call the Customer Service number on the back of your ID card. problems with children, grief and loss, substance abuse, or if you just need someone to listen.

To shop online, go to bcbstx.com, register or log in to Blue Access MDLive Behavioral Health
for Members and click on the Doctors & Hospitals tab This option is available to team members on any BFS Medical Plan with BCBS of Texas. The copay is
under Provider Finder. $10 per consultation for the Standard Plan PPO members. The consultation fee for Core and Buy-Up
Plan members will be $44 until the plan deductible is met; then 20%. Payment is due at the end of
the consult by credit or debit card. You may also use your FSA or HSA card to pay for the service.

Contact MDLive at 888-680-8646, at www.mdlive.com, or through their app. For behavioral health,
an appointment must be made, but there are often appointments available very soon.

ComPsych Employee Assistance Program (EAP)
This option is available to all team members- even those not enrolled on a BFS Medical Plan.
The EAP offers someone to talk to 24/7 and trained clinical counselors are available telephonically
or you can get a referral for up to five in-person counseling sessions per family member, per year.
Call the toll-free EAP line 24-hours a day, 7 days a week at 1-888-327-7401, or visit them online at
www.guidanceresources.com using the company ID “BFSEAP”

26 • 2021 BUILDERS FIRSTSOURCE MID-YEAR BENEFITS GUIDE 2021 BUILDERS FIRSTSOURCE MID-YEAR BENEFITS GUIDE • 27