Page 83 - CARNIVAL VEIGATOURS

ADDITIONAL INFORMATION
What Are The Gratuity Guidelines
For Cruises?
Royal Caribbean’s onboard staff and crew await our
guests with personalized Gold Anchor Service®. Royal
Caribbean will add a daily US$13.50 gratuity (US$16.50 for the accessible features of the staterooms. Accessible
suite guests) to each guest’s onboard SeaPass account.
The gratuities will be shared by the Dining Services Staff other non-accessible staterooms in that category are
(waiter, assistant waiter and head waiter), Stateroom
Attendants and Other Housekeeping Services Personnel
who work to enhance your cruise. Alternatively, guests
may prepay gratuities prior to boarding by calling Royal
Caribbean or your travel agent. Guests who prepay
gratuities will not have an automatic daily gratuity added without a disability booked in an accessible stateroom
to their SeaPass® account.
An 18% gratuity is also automatically added to
beverages, mini-bar items, spa & salon purchases.
Many of our guests wish to reward exceptional service
during their cruise by providing additional gratuities.
Guests may do so by providing an additional gratuity to
their SeaPass® onboard account or a cash gratuity at
their discretion.
What Are The Gratuity Guidelines
For Cruisetours?
• Alaska Adventure Specialist: US$3.50 a day, per guest
• Alaska Traincar Host: US$1.00 a day, per guest
• Alaska Motorcoach Driver: US$2.50 a day, per guest
Does The Name On My Reservation Need To
Match The Name On My Passport?
Yes. It is important that the name on your reservation be
exactly as it is stated on your passport or other official
proof of nationality. If your name has changed since
your document was issued (e.g., marriage/divorce), it is
required that you update the document with the new
name or provide an official supporting document of the
name change (e.g., marriage certificate). Otherwise, it
may result in delay or possible denial of boarding.
What About Guests With Disabilities?
Royal Caribbean International® welcomes guests with
disabilities and works hard to assist them throughout
their vacation. Guests should ensure that they are
medically and physically fit for travel and that such
traveling will not endanger their well-being or the
well-being of others. Our personnel are not required
to perform personal tasks (e.g., assisting with eating,
dressing, toileting or lifting); therefore, guests who
require assistance with these functions should consider
these needs when making a booking. If there is a
question regarding the guest’s fitness to travel without
personal assistance, this must be discussed with our
Access Department.
While we do not require information about your
disability, the more information you can share with us
about your specific needs, the better we will be able to
assist you. We encourage you to notify us of your needs
at the time of booking; however, to guarantee availability Onboard Physicians: Each Royal Caribbean® vessel is
of specific equipment or services, please provide:
• 60 days’ advance notice for sign language interpreting
services
• 30 days’ advance notice for special equipment
or services
Guests with medical concerns are advised to check with
their physician before sailing. Tendering may preclude
guests from going ashore at certain ports of call.
Alaska Cruisetours are accessible; however, other
Cruisetours cannot accommodate full-time wheelchair
users. Please contact the Access department to notify
us of your accommodation needs.
Designated Staterooms: Accessible staterooms
are offered on all Royal Caribbean ships in different
categories. They are designed for guests with mobility
disabilities and other disabilities that require the use of and may, but is not obliged to, substitute another
staterooms are held for people with disabilities until all
reserved. Upon reserving an accessible stateroom, we
require our guests to acknowledge in writing the need
for an accessible stateroom by completing a Guest
Special Needs Form. This form may be filled out on-line
at RoyalCaribbean.com/SpecialNeedsForm. Guests
may be moved at any time to accommodate a guest
with a disability.
Assistive Devices: Guests may bring and use onboard
wheelchairs, mobility scooters and other assistive
devices. Due to safety reasons, a Segway® may not
be used onboard. Assistive devices, including mobility
scooters, must be stored and recharged in staterooms
so fire doors, corridors and elevator lobbies are
kept clear for emergency evacuation. When parked
throughout the ship, they must be parked out of the
way to allow safe and easy access by other guests and
crew members. Assistive devices should fit through
a standard stateroom entry doorway which is at least
23 inches wide. We offer accessible staterooms with
wider doors which are at least 32 inches wide and may
accommodate larger devices. Crew members are not
permitted to lift assistive devices.
Oxygen: Guests dependent on oxygen or requiring
oxygen therapy must notify the Access Department
prior to boarding the ship.
Pregnancy: Royal Caribbean® will not accept guests
who will enter their 24th week of pregnancy by the end
of the cruise or Cruisetour. Please contact us if you
have already reserved your cruise and do not meet this
requirement. A physician’s Fit to Travel note stating that
you are in good health, not a high-risk pregnancy and
not entering the 24th week is required. For details go to:
RoyalCaribbean.com/pregnancypolicy
Infant Policy: Infants sailing on a cruise must be at least transport any passenger or for its removal of any guest
6 months old as of the first day of the cruise/Cruisetour.
For transatlantic, transpacific, Hawaii, select South
America and other selected cruises/Cruisetours, the
child must be at least 12 months old as of the first day
of the cruise. For details go to:
RoyalCaribbean.com/agepolicy
Any Cruisetours associated with these cruises are also
subject to the 12-month minimum age requirement. Denial
of boarding for infants who do not satisfy these minimum
age requirements may also result in the denial of boarding
for one or more guests sailing with that infant. No refunds Caribbean® ships is governed by the terms and
or other compensation shall be due from the cruise line to
anyone as a result of the denial of boarding to an underage part of the cruise documentation. The Cruise Ticket
infant or other accompanying guests.
equipped with a medical facility. At least one licensed
physician and two nurses are normally in attendance
on all Royal Caribbean® cruises. Guests will be charged
for medical services, and medications are available
onboard for a fee. The types of medications kept
onboard are limited, and guests must bring an adequate
supply of any specific medications they need. The
medical facility is not intended or designed to serve as a
clinic for guests, and Royal Caribbean® is not responsible
for the diagnosis, treatment or services furnished by
shipboard medical personnel.
What About Advanced Or Delayed Sailings And
Changes In Itinerary?
In the event of strikes, lockouts, riots, weather
conditions or mechanical difficulties, or for any other
reason whatsoever, Royal Caribbean® may, at any time
and without prior notice, cancel, advance, postpone
or deviate from any scheduled sailing or port of call
ship or port of call and shall not be liable for any loss
whatsoever to guests by reason of such cancellation,
advancement, postponement, deviation or substitution.
Royal Caribbean® shall not be responsible for any failure
to adhere to the arrival and departure times published in
this brochure for any of its ports of call.
While every effort will be made to adhere to the
specifics shown herein for a cruise, circumstances
may necessitate changes or deviations therefrom. All
schedules, itinerary destinations, hours of arrival and
departure, hotel and/or conveyances and other aspects
of Cruisetour programs are subject to change without
prior notice. Neither Royal Caribbean® nor any affiliated
party shall be required to refund any portion of fare or
other charges or make any compensation under these
circumstances.
How Are Disputes Settled?
Any dispute between a guest and Royal Caribbean®
in connection with a guest’s cruise booking or cruise
vacation shall be litigated, if at all, in and before a court
located in Miami, Florida, USA, to the exclusion of the
courts of any other state, territory or country.
Can Passage Or A Booking Request Be Refused?
We are delighted to have provided a safe and enjoyable
cruise to millions of guests over the years. To facilitate
our ability to continue to provide safe and enjoyable
cruises to our guests, we reserve the right to refuse to
accept a booking request from an individual or group
and reserve the right to cancel an existing reservation.
For more details, see our Refusal to Transport Policy and
Guest Conduct Policy, each of which is available online
at RoyalCaribbean.com. The Refusal to Transport Policy
provides, among other things, that a booking request
may be denied, for example, where the guest’s conduct
on a prior cruise has resulted in disciplinary measures
by Royal Caribbean®.
Royal Caribbean® is not liable for its refusal to
in accordance with these policies. In addition, Royal
Caribbean® shall not be required to refund any amount
paid by any guest who must leave the cruise vacation
prematurely pursuant to either policy, nor shall Royal
Caribbean® be responsible for lodging, meals, return
transportation or other expenses incurred by the guest
or for any consequential or punitive damages.
What Are The Conditions Of My Cruise/Cruisetour
Ticket Contract?
The transportation of guests and baggage on Royal
conditions of the Cruise Ticket Contract included as
Contract limits your rights. The Cruise Ticket Contract
sets forth limitations on the time frames in which claims
may be made and suits may be filed against Royal
Caribbean®. It is important that you read all of the terms
and conditions of the Cruise Ticket Contract. Check our
website for a copy of the Cruise Ticket Contract. The
Cruise Ticket Contract must be signed by all guests prior
to boarding. The terms and conditions set forth in this
brochure shall also apply. In the event of any conflict
between (on the one hand) the terms and conditions
of this brochure, any advertisements or offers related
to a Royal Caribbean® cruise, or any oral or written
representation of any Royal Caribbean® representative
and (on the other hand) the Cruise Ticket Contract, the
terms of the Cruise Ticket Contract shall govern. See
RoyalCaribbean.com/cruiseticketcontract for details.