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MANAGING




                            OBJECTIONS



















                                                      LCO
















                          LISTEN                                                     OFFER






                                                     CONFIRM


                   Use                                                                       Options.

          communication

             techniques.                                                              Customer solves


                                                 Understand the                           objection by
           Determine the                        objection clearly.                          choosing.

           real objection.


                                             Use closed questions

                                                     and pause.
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