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4.2.9. Does the library get the feedback from its users? If yes, how is it analyzed
and used for improving the library services.

The library collects both formal and informal feedback. The IQAC used a
questionnaire for collecting feedback. 450 students responded to the questionnaire
online. The complaints and suggestions which are implementable/can be solved are
immediately taken up while items requiring more time is taken up when feasible. For
example, students desired to have the library kept open for longer hours and that has
been implemented. This effort of collecting feedback has improved the library
services and College is more sensitive to students‘ needs in library. The questionnaire
is presented below

Table 4.13: Students‟ Feedback on Library Services
Share your views about the Library services, resources and facilities and the way it is
delivered Course Semester Please tick appropriately
1. How often do you visit the library? 1. Daily 2. Weekly 3. Monthly
4. Others
2. Are you satisfied with the library timings? Yes No
3. Are the titles prescribed in your subject syllabus available in the Yes No
library?
4. Are you able to track the required book/journal effectively? Yes No
5. Are you satisfied with the cataloging and arrangement of books? Yes No
6. Does your library have adequate collection of reference books? Yes No
7. Are you satisfied with the newspapers available in the library? Yes No
8. Are you satisfied with the Photostat facilities provided in the Yes No
library?
9. Are you satisfied with the seating arrangements in the library? Yes No
10. Are you satisfied with the ambience in the library? Yes No
11. Do you seek assistance for book/journal search? Yes No
12. Do you receive the required assistance? Yes No
13. Have you registered for INFLIBNET‘s NLIST? Yes No
14. Was the library use orientation given at the beginning of your Yes No
course useful?
15. Are the library staffs co-operative & helpful? Yes No
The analysis of the feedback is presented below and the suggestions were collated and
handed over to the Librarian and to the Principal for further action.

Chart 4.1: Feedback On Library Services

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