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himself along with a complaint letter. As such, a complaint letter is that letter which is
written by the buyer to the seller by making complaints against goods being not as per his
order, if any. A complaint letter may cause a negative effect on their mutual relation and
thus, it should be written in a polite way.
xii. Adjustment of Complaint
Adjustment letter is that which is written by the seller to his buyer or customer by
informing about the receipts of complaints and assuring for the necessary correction of
defects and its compensation. When such complaints are received that should be tackled
sincerely so that, a good trade relation can be further continued with him.
xiii. Payment
Trade transactions are preformed in cash or credit terms. The payment of cash
transaction is made immediately with the receipt of goods but the payment of credit
transactions is made as the terms of credit. The payment should be made as per the
instruction of the seller or through a common and reliable means of payment before or
at the due date. The common means of payment are postal order, bank draft, telegraphic
transfer (TT), money transfer or IME, etc. It is considerable here, that the payment in
home trade is made in local currency.

Points to Remember

i. Inquiry letter ii. Reply to the inquiry letter iii. Follow-up letter
iv. Order letter v. Letter of acknowledgement vi. Collection of Goods
vii. Packing of Goods viii. Preparation of Invoice ix. Transportation of Goods
x. Receipt and Carriage of Goods xi. Letter of Complaint xii Adjustment of Complaint
xiii. Payment

c. Terms and Conditions of Home Trade
Sometimes, the buyer and the seller may have some misunderstanding and disputes
on account of the description of the goods, modes and terms of delivery, credit terms,
means of payment, etc. So, they should clarify over such matters before hand so that,
there may not exist any sort of misunderstanding and disputes between them. As such,
the descriptions of the goods like quantity, quality, colour, size, price, modes of delivery,
credit terms, means of payment, etc. are known as the terms and conditions of home
trade.
i. Quantity of Goods
It refers to the weight, unit, number of the goods, etc. It directly affects the value of
trade to be paid. So, it should be clear to both the buyer and the seller about the quantity
of the goods to be traded, otherwise the buyer will not be liable for the payment of the
excess quantity or can return it to the seller in his own (seller’s) expenses. Besides this, if
the quantity of the goods is less than demanded, it can create bad impression to the buyer
about the seller and trade relation cannot be maintained any longer.

44 Aakar’s Office Practice and Accountancy - 10 Trade 45