Page 191 - The John Adair Handbook of Management and Leadership
P. 191
CikguOnline
CikguOnline
The tell-tale signs of a good listener:
• paying close attention to others when they are talking
• taking an interest in someone you meet for the first time, trying
to find an area of mutual interest
• believing everyone has something of value to teach or impart
to you
• setting aside a person‘s personality/voice in order to concentrate
on what they know
• being curious in people, ideas and things
• encouraging a speaker (with nods or eye contact)
• taking notes
• knowing one’s own prejudices and working at controlling
them to ensure listening continues
• being patient with poor communicators
• not being told you don’t listen
• having an open mind in respect of other peoples’ points of view
Listening skills centre on the five following attributes:
1 Being willing to listen
2 Clearly hearing the message
3 Interpreting the meaning (the speaker’s meaning, not
only your interpretation)
4 Evaluating carefully (suspending judgement at first but
then assessing value and usefulness)
5 Responding appropriately – remembering communication
is a two-way street.
Chapter 8: Communication and presentation 181
