Page 9 - The John Adair Handbook of Management and Leadership

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Maslow’s hierarchy of needs ....................................................................158
McGregor’s Theory X and Theory Y ........................................................159
Herzberg’s motivation – hygiene theory..............................................160
Managers/leaders and motivation...................................................................163
Getting the best from people ............................................................................165
Be motivated yourself..................................................................................165
Select people who are highly motivated .............................................166
Treat each person as an individual.........................................................167
Set realistic and challenging targets.....................................................168
Remember that progress motivates.......................................................170
Create a motivating environment...........................................................171
Provide fair rewards .....................................................................................172
Give recognition.............................................................................................173
Summary and six-month follow-up test......................................................174

Chapter 8
Communication and presentation

Introduction..............................................................................................................178
Issues in communication.....................................................................................178
Listening .....................................................................................................................180
Reading skills............................................................................................................182
Writing skills .............................................................................................................183
Speaking and presentation skills......................................................................186
Effective speaking..........................................................................................186
Presentation skills..........................................................................................187
One-to-one interviews.........................................................................................192
Managing meetings...............................................................................................193
Within your organisation....................................................................................195
Summary and six-month follow-up test......................................................196