Page 12 - Introduction to Law

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ii. Medicine Susceptibility

3. Public expectation & demands

 Patient expectation continues to increase, this need to be managed to

improve outcome

 Poor communication can results in negatives outcomes e.g. decreased

adherence to treatment, patient dissatisfaction & in-efficient use of

resources

 Understanding patient’s expectations can enhanced their satisfaction

level

 Demands for health care in case of facing illness/injury in accordance

with demand factors e.g. income, cost of care, education, social

norms and tradition, and the quality & appropriateness of service

provided