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j.  Refusal to carry out reasonable instructions from your line manager or a more
                       senior member of management


                   k. Failure to follow/comply with health & safety and security rules/procedures


                   l.  Behaviour resulting in damage to customers/company relationships


                   m. Serious or persistent failure to follow company procedures and regulations

                   n. Misuse of any of the company’s policies including the raising of false and/or
                       malicious allegations


                   o. Providing false information for incapacity at work

                   p. Breach of company or customers confidentiality


                   q. Unauthorised disclosure or use of confidential information


                   r. Smoking (including electronic cigarettes) in prohibited areas

                   s. Deliberate damage to company property or that of employees, visitors or
                       customers


                   t. Involvement with competitors of the company including undertaking paid work
                       in competition with the company
                   u. Failure to follow the company’s absence reporting procedures
                       resulting in continuous /persistent unauthorised absence from work

                   v. Neglect of your duties including breach of the company’s procedures/rules
                       leading to loss of company or customers money


                   w. Breach/and or disregard of hygiene regulations or procedures likely to endanger
                       any person


                   x. Sleeping whilst on duty

                   y. Excessive use of company property for personal use, i.e. I.T. facilities, telephone,
                       mobile telephones, etc


                   z. Misuse of the company’s I.T. facilities, including the sending, receiving or viewing
                       of indecent or otherwise offensive material

                   aa. Incitement or conspiracy to commit any act of Gross Misconduct or allowing
                       other employees to commit any act of Gross Misconduct


                   THIS LIST IS NOT INTENDED TO BE EXHAUSTIVE, AND WHERE APPROPRIATE, OTHER
                   MATTERS MAY BE REGARDED AS GROSS MISCONDUCT.
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