Page 33 - Spring 2021

Policies & Procedures

Age Requirement Non-Residents
If a minimum age is specified for a program listed in Non-residents may register for programs beginning three
this brochure, a child must be that age on the weeks after resident registration has begun. At the
program starting date. Director of Parks and Recreation’s discretion, some
programs or events may only be open to Burlington
Grade Requirement residents. There is an additional $10 fee for non-residents.
The grade specified for certain programs refers to the
school grade the child is in during the 2020 - 2021 Cancellations
school year. Please call the Cancellation Line at (781)270-1695 (option 3),
visit our Facebook page
Birth Certificates (www.facebook.com/burlingtonrecreation), or follow us on
If your child is 5 years old or younger and you are Twitter (@Burlington_Rec) when you have any doubt about
registering for a Parks & Recreation Department weather cancellations. In most instances, we will try to
program for the first time, please enclose a copy of notify participants of a change or cancellation by email.
your child’s birth certificate. Please be advised that some programs may continue to
run outside in inclement and/or adverse weather
conditions. Programs may run even if the Burlington
Refund Guidelines Schools cancel school and/or afternoon activities.
1. If you decide to cancel a registration, please notify
the Parks & Recreation Department as soon as Make-Ups
possible prior to the program starting date.
We will attempt to make up cancelled classes, but we
cannot guarantee that all classes will be made up.
2. If you give sufficient notice of cancellation, the
Parks & Recreation Department may be able to give
you a full or partial refund. There will be a $10
processing charge for all refunds given. Please Serving People with Disabilities
inquire about a refund at the time you cancel your The Therapeutic Recreation Division offers year round
registration. specialized programming for individuals of all ages who
have disabilities. Inclusion services are also available for
3. If you cancel your registration for a program for any individual who may have a disability and is looking to
which the Parks & Recreation Department has paid participate in a program with support from an Inclusion
deposits, purchased equipment or incurred other Aide. If you have any questions about what type of
expenses on your behalf; your refund, if any, will be program is right for you or your family member, please do
reduced by the amount of the expenses incurred. not hesitate to contact our Certified Therapeutic
Recreation Specialist, Emma Jones, CTRS at
4. Refunds take 2 - 4 weeks to process. If payment ejones@burlington.org or 781-270-1937. *Note: For new
was made by check or cash, a check from the Town participants, a few mandatory forms are required to be
will be mailed. If paid by credit card, your credit card filled out and returned at least one week prior to the
will be refunded. If you have an outstanding balance, beginning of a program. For Inclusion Services, please fill
the refund will be automatically applied to the out the forms just mentioned as well as an Inclusion
balance. Application and allow a minimum of 10 days for services to
begin.
Financial Assistance
Financial assistance is available! Please contact the
office for more information.