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Do it Best ‘SHIP TO STORE’ TRANSACTIONS

On myDiB.com / Under the ‘Online Tools’ options, select ‘Ecommerce Hub’
 Everyone does not have access to this; access to the Ecommerce Hub is
primarily limited to management at most stores.
 YOUR STORE HAS SOME ‘SHIP TOs’ THAT HAVE SOME AGE
AND NEED TO BE FOLLOWED UP ON!

Ship To Store instructions follow on the next page. There is nothing in Spruce that needs to be done!
 You will receive email notification of a ‘ShipToStore’ order will arrive on your next warehouse truck.
 SUGGESTION – Print up this email and place it on the product as you place it in the special
order area. When the customer picks the item up have them sign for it on this as proof of
delivery.
 Have this signed slip returned to you so that you are aware that the item has been picked up
and you can then complete the final step on myDiB.com.
 You need to be aware the through the EDI process you will be receiving, under a separate PO, this
item like any other whse shipment… but at a ZERO cost!
 The paper copy of this EDI invoice is clearly marked as an “ONLINE SHIP-TO-STORE” invoice.
This note appears under the ‘Quantity Ordered/Shipped’ columns on the left side.
 DO NOT RECEIVE THIS PO! There is no need to receive this EDI purchase order into inventory
because it will remain forever unless you manually remove the item in ‘Inventory Adjustments’.
 The customer has already paid for the item, so you will do nothing at the POS!

SHIP TO STORE RETURNS

Per the doitbest.com Returns policy, the customer is supposed to return the item to the store they picked it up
from. However, the store SHOULD NOT refund the customer. Do It Best will issue the refund from their
end to the customer's original credit card.

 Customer returns item.
 Call the DiB Ecommerce Support Dept at 260-748-5469 or 260-748-5985.
It cannot be done online, you have to call them!
 Tell them you have a ship to store return, give them the item # and ship to store order # (if known).
 The Ecommerce department will email you a special return label to attach to the item.
 Securely attach the label to the item(s) to be returned.
 Send the item(s) back to DiB on your weekly truck.
 Once DiB receives the item(s), they will issue a refund to the customer's card.

Make sure every item to be returned has the label DiB sends you properly attached. Without this they will not
be able to credit the customer.

IMPORTANT - You should NOT do a RGA for ship to store returns, nor run them through Spruce in any
manner. You should only obtain the return label from DiB and send it back on your next truck.

The following page is a copy of the current Do it Best ‘Ship To Store’ instructions. Note that in the bottom left
corner they briefly mention returns. The phone numbers are different from what is listed above; no clue why.

626 ShipToStore NOTES Added June 16, 2017 Page 1 of 2