Page 2 - Q2 Newsletter New Design BACKUP5
P. 2
Performance Dashboard
CSAT Quality/Domain Complaints
95% 9
94% 94% 94% 94% 94% 94% 8 8
94% 8
93%
93% 7
92% 6
92% 6
91% 91% 5
91% 5
90% 4 4
90% 4
89%
89% 3
88% 2
87% 1
86% 0
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
CSAT Quality CSAT Domain Complaints
FD Approvals/ +1 Approvals NPS
100% 78% 77%
87% 86%
90% 84% 84% 80% 84% 77% 76% 76%
80% 77% 74% 76% 76% 76%
70% 62% 65% 75%
60%
74%
50% 73%
73%
40% 72% 72%
72%
30%
20% 71%
10% 70%
0% 69%
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
FD Approvals FD + 1 Approvals NPS
Cycle Time Production Data
9.5 7000
9 6000
9 8.7 8.7 8.8 5000
8.6
4000
8.5
3000
8 2000
7.6 1000
7.5 0
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
Resumes 2360 3086 3573 3956 3700 3476
7
Approvals 2202 2733 3203 3461 3202 3165
Cover Le�ers 2063 2380 2762 2859 2598 2685
6.5
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Privilege Reports 2439 4381 5799 6141 4798 5214
Cycle Time Resumes Approvals Cover Le�ers Privilege Reports
