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DAFTAR ISI
Kata Pengantar........................................................................................................ .... i
Daftar Isi................................................................................................................... .... ii
Daftar Tabel................................................................................................................. iv
Daftar Grafik................................................................................................................ vi
Daftar Gambar........................................................................................................... vii
BAB I PENDAHULUAN ......................................................................................... ...... 1
1
A. Latar Belakang............................................................................................. 7
B. Tujuan RSB ................................................................................................. 7
C. Dasar Hukum .............................................................................................. 9
D. Sistematika Penyusunan ............................................................................
BAB II GAMBARAN KINERJA SAAT INI ................................................................... 11
A. Gambaran Kinerja Aspek Pelayanan .......................................................... 11
1. Rawat Jalan ....................................................................................... 11
2. Rawat Inap.......................................................................................... 13
3. Pelayanan Penunjang......................................................................... 16
4. Pelayanan Unggulan........................................................................... 18
B. Gambaran Kinerja Aspek Keuangan .......................................................... 39
BAB III ARAH DAN PRIORITAS STRATEGIS ........................................................... 42
A. Rumusan Pernyataan Visi, Misi, dan Tata Nilai .......................................... 43
B. Aspirasi Stakeholders Inti. ........................................................................... 44
C. Tantangan Strategis .................................................................................... 45
D. Benchmarking ............................................................................................. 46
E. Analisa SWOT.............................................................................................. 47
1. Diagram Kartesius Pilihan Prioritas Strategis ..................................... 50
2. Analisa TOWS .................................................................................... 51
3. Rancangan Peta Strategi Balanced Scorecard (BSC) ........................ 53
BAB IV INDIKATOR KINERJA UTAMA DAN PROGRAM KERJA STRATEGIS …. 59
A. Matriks IKU ................................................................................................. 59
B. Kamus IKU ................................................................................................. 64
C. Program Kerja Strategis ............................................................................ 85
RENCANA STRATEGIS BISNIS ii
