Page 3 - 2017 Product Guide

Vision

We will set the new standard in customer service, one which all our stakeholders
can depend on. In doing this we will become the trusted source of heating solutions
for the discerning consumer and specifier today. In return, consumers will reward us
with increased revenues enabling us to provide for our staff and the communities we
all live in.

Mission
Our mission is to provide a unique level of comfort for consumers. We will accomplish
this by delivering excellence in the manufacture, distribution and support of market
leading underfloor heating and associated products.

Values
Strong values and integrity underpin the foundation for our simple honest, on-time,
quality service allowing us to always provide you, our customers, with that little bit extra!

Commitment Solutions Driven Excellence

Our commitment is to be Being a solutions provider is We hold ourselves to the highest
honest, open and direct with what motivates us every day. We standards in the industry and
our customers, suppliers and empathise with our customers follow a philosophy of continuous
team members. By forming long and are dedicated to going improvement in all areas of
lasting relationships with all of the extra mile to understand business.
our stakeholders we have built their needs in order to be able
a reputation for reliability which to provide reliable practical
demonstrates we can be trusted solutions.
to do everything we say we will.