Page 86 - (DK Eyewitness) Travel Guide - 15-minute Italian

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I CONTATTI
Warm up (1minute)
Ask “Can I…?” (pp.34–5) COMMERCIALI

Say “I want to send an In business
email.” (pp.80–1)
You will make a good impression if you make the effort
Say “I’d like to make an to begin a meeting with a few words in Italian, even if
appointment.” (pp.80–1)
your vocabulary is limited. After that, all parties will
probably be happy to continue in English.

Words to remember (6 minutes)

Familiarize yourself with these words and then test il cliente
yourself by concealing the Italian with the cover flap. eel klyentay
client
l’ordinativo (m) order
lordeenateevoh
la consegna delivery
lah konsennyah
il pagamento payment
eel pagamentoh la relazione
lah relatseeyonay
il budget budget report
eel bajjet
il prezzo price
eel pretsoh
i documenti documents
ee dokoomentee
la fattura invoice
lah fattoorah
il preventivo estimate
eel preventeevoh
i profitti profits
ee profeettee
le vendite sales
lay vendeetay
le cifre figures
lay cheefray

Cultural tip In general, business dealings are formal,
but a long lunch with wine is still a feature of doing
business in Italy. As a client, you can expect to be taken
out to a restaurant, and as a supplier you should consider
entertaining your customers.