Page 43 - textbook
P. 43
References
English Lesson Plansfor the Hospitality Industry. (n.d.). Retrieved 2020, from
https://www.bau.edu.jo/UserPortal/UserProfile/PostsAttach/90103_2062_1.pd
f
Food and Beverage Services. (2016). Tutorials Point (I) Pvt. Retrieved 2020, from
https://www.academia.edu/38570129/Food_and_Beverage_Services
Hickman, A., & Derrick, Q. (2012). Start conversations and develop good relations
with guests. Melbourne, Victoria: William Angliss Institute of TAFE. Retrieved
2020, from
https://www.asean.org/storage/images/2013/economic/matm/Toolboxes%20f
or%20Six%20Tourism%20Labour%20Divisions/Common%20Competencies%2
0(as%20of%20February%202013)/Start%20conversations%20and%20develop
%20good%20relations%20with%20guests/TM_Start_conversations_&_dev_go
od_relations_310812.pdf.
https://www.englishclub.com/english-for-work/hotel-check-in-out.htm
https://www.englishclub.com/english-for-work/hotel-reservation.htm
https://www.esl-lab.com/easy/hotel-reservations-script/
https://www.fluentu.com/blog/english/english-for-hotel-receptionist/
https://www.hospitality-school.com/english-for-hotel-offering-help/
https://www.hospitality-school.com/waiter-guest-english-dialogue/
https://hotel-tefl.com/functions/help/
https://learningenglishessentials.com/english-conversation-topics-hotel-check/
https://learningenglishessentials.com/english-conversation-topics-hotel-check-in/
https://www.littlehotelier.com/r/hotel-check-processes-strategies-software/
Taraporn, T., Torat, S., & Torat, B. (2014). The Development of Hotel English
Training Program Focusing on Task-based Instruction to Enhance
Communication Skills. Veridian E-Journal, 7(5), 205-221.

