Page 9 - HARCA Life Autumn 2017

YOUR HOME
HARCA LIFE - Automon 2017 OUTPUT.qxp_Layout 1 20/09/2017 12:39 Page 9

Visitor Visitors parking on our estates need a scratch card or they risk
getting a ticket.

Scratch Scratch cards are available to anyone living in one of our homes,
they’re valid for 12 hours and a book of 10 costs £35.00 (free to
tenants and resident leaseholders who are over 60, and to Blue Badge holders).
Cards Questions? poplarharca.co.uk/homes/report/car-parking

Knock Knock

berfeldy residents were asking ‘who’s there’ recently
Awhen HARCA staff knocked on every door on the
Aberfeldy Estate.
Speaking with 273 households about where they live and
how Poplar HARCA can improve has given us loads of ideas
on what we should prioritise.
Moving services online so that information was immediate
and accessible was a popular comment.

What Aberfeldy Residents told us:
• 86% our homes meet our needs

• 72% we feel safe on our estate
• 72% we are proud of our area

• 61% we know what’s happening on our estate

Service charge challenges

hen leaseholders want to challenge Poplar HARCA about service charges they can apply to
Wthe First Tier Tribunal. Cases often raise common issues that leaseholders query with us so
we thought it may be useful to tell you what recent Tribunals have decided:
Leaseholders in Southcott House didn’t think they were liable to pay the charges we billed because
they were over 18 months old, nor that the charges were reasonable. They also queried our parking
policy. The Tribunal decided that parking was not within its remit, that Poplar HARCA had correctly
served a valid notice informing the leaseholders of the delay to billing, and that the charges were
reasonable. Read the decision here:

decisions.lease-advice.org//app/uploads/decisions/act85/11001-12000/11963.pdf
A leaseholder in Pigott Street alleged a conspiracy by HARCA to defraud leaseholders, that charges
were too high and that the way charges are apportioned is not reasonable. The Tribunal found against
the leaseholder on all counts. Read the decision here:

decisions.lease-advice.org//app/uploads/decisions/act85/11001-12000/11665.pdf
Your lease sets out your rights and responsibilities, and Poplar HARCA’s. There’s also loads of
independent advice online at lease-advice.org.

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