Page 48 - Straight Talk On Project Management IV

In conclusion, I'm not sure that there was ever a time when undocumented requests were an
acceptable way to get IT Projects initiated but now, more than ever, the complexity of the projects
does not allow much room for those "can you just", "when you have a minute" requests.

I've just shared five, there are infinite ways we can address this but it's a conversation that we need
to start having. Right after we've all agreed that the toilets is no place to conduct business.