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didn’t want to give up; she didn’t want   nies, and the like.         as much as the next-highest finisher.
        to be a failure; and above all, she knew   “Getting the Supplier of the Year   Richards is also a regular supporter of
        how many people were depending on   was something special,” said Richards.   the Dorcas House, a Little Rock non-
        her for their jobs.                “And there were only five ladies out of   profit that helps young women, unwed
            “We didn’t lay anybody off,” she   the 83 awards given.”          mothers and children, filling boxes with
        said. “I just got out there and kicked   Today, said Richards, the company   clothes and other necessities; and of
        rocks and talked to Jesus every day.”  is better and stronger for having sur-  the Samaritan’s Purse, an international
            Even after GM was back in opera-  vived that era.                 disaster relief program.
        tion, there were tough times to get    “It’s a sad story,” she said of the   “You shop year round to put stuff
        through.                           economic crisis, “but it has a happy   in boxes,” Richards’ husband, Tom
            “It was still slow, and I believe we   ending.”                   Quarles, says from across their airy
        were probably down a total of 13 weeks   Rich Logistics isn’t the only one   living room, smiling. “You do the shop-
        in 2009, total,” she said. “We got smart-  benefitting from that happy ending.   ping” he said grinning at Richards, “and
        er and stronger and worked together as   Having appealed to a higher power for   I usually do the other stuff.”
        a team and just moved ahead. We got   guidance during the hardest economic   “When he’s talking about my shop-
        things taken care of.”             times, Richards is seeing to it others get   ping, it’s that kind of shopping,” she
            And that spirit of teamwork paid   the same kind of help she got.  says, smiling back. “I shop from January
        off. In 2011, Rich was nominated as a   “That’s why I do the cereal drives   to October buying for them.”
        General Motors “Supplier of the Year,”   and everything; I’m giving back,” she   Richards and Quarles will celebrate
        and the carrier won the award in 2012   said earnestly. “Everything could be   their second wedding anniversary in
        – a remarkable accomplishment consid-  gone in a day’s time.”         January. They’ve known each other
        ering how small Rich Logistics is com-  She’s talking about the annual   since about 2006, when both were
        pared to some of the 20,000 companies   Summer Cereal Drive to benefit the   married to their previous spouses and
        that supply General Motors, companies   Arkansas Foodbank, and this year Rich   Quarles was also involved in the truck-
        like Union Pacific, mega-large motor   Logistics took home top honors by   ing industry in Camden.
        carriers, international shipping compa-  donating 28,000 boxes of cereal – twice                    

















                    lEss frustration hErE.                                morE produCtivity hErE.


















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        arKansas trucKing report | issue 5 2013                                                                   25
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