Page 1 - The RCT Newsletter March 2017
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      01



       March                                         My naMe Be

       2017                                              The MonThly RegulaToRy CoMplianCe TeaM newsleTTeR





                                                                                                  In this issue


                                                                  The Scorecard Skinny, Process Updates & I need a name P.1

                                                                                                   Comcast Connection P.2
                                                                               Marketing, Next Tech & Leadership Corner P.3
                                                                      Professional Development & Employee Celebrations P.4
     Our Newsletter is in
      search of a name.
                            The Scorecard Skinny
      Get your creativity
    flowing and we would
                             Work Order Accuracy Tips
   love to hear your ideas.
      Send your ideas by     Entering Tickets
                 th
        March 24   to
                             Please make sure you are referencing the RCT WorkLog and Hot Topic Cheat Sheet located
   NCO_Regualtory_Compliance_
                             on the RCT SharePoint daily to ensure  the most current versions of the templates are
     Newsletter@comcast.com   included within the worklog entries section of the ticket.
                             The brief description should provide the Regulatory Agency, if applicable, line of business
    Process                  (LOB) the consumer is having a problem with and a short description of the primary

    Updates                  concern(s) in the form of a sentence. Please do not include abbreviations or copy the actual
                             issue type within the brief description.

                             Resolution
    Incomplete Guide
    Phase 2 is now in
                             Please treat child tickets as you would a parent ticket. When addressing a child ticket in the
    production.  Continue
                             additional issue section of the ticket, please be sure to provide a cause and resolution, just
    to use the most
    recent version           as you did for the parent ticket above.
    located on the ECR
                             Billing concerns, such as missing payments, final balance and installation charges can be
    SharePoint Site.
                             investigated without speaking with the customer.
    The EAS CC and           Response Letters
    Descriptive Video
    Complaint Process has    Know your VALUE when preparing and/or approving response letters:
    been updated and         Validate the company’s position in regards to consumer’s questions and concerns with
    uploaded to the How to   clear and concise responses
    Guides folder on the     Allow your message to be stated in short sentences and paragraphs
    RCT SharePoint.
                             Letters are a representation of Comcast and should convey a positive image
    The Employee Security    Use a friendly and polite tone
    Concerns Process has     Errors in grammar, punctuation and spelling make your message seem less credible and
    been added to the RCT    convey an unprofessional image of your business
    SharePoint on 2/28.


  The RCT Newsletter   Issue 01   March 2017         ***Don’t forget to submit your suggestion to name The RCT newsletter***
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