Page 2 - Issue 02, 2019

Order From Your
The demands of today’s independent
home improvement industry require
you to implement best practices and
entrepreneurial agility. Do it Best
offers you a simple and easy way to
strengthen your business by directing
more of your purchases through your
co-op, the company you own. When
you consolidate your purchasing
volume through your Do it Best
warehouse, you enhance your buying
power, grow your year-end rebate,
and help your company become even
more efficient to serve you better.
Maximize
Your Return
Win Every Sales Opportunity
There are over 67,000 popular and in-demand products stocked and
readily available in your Do it Best warehouse so you should never let a
customer walk out your door thinking they can get a product faster online.
We’ve enhanced our small parcel delivery process with an order deadline
of 3 am Eastern. This means members anywhere in the US can order a
warehouse-stocked product today and have it shipped tomorrow. You also
have access to tracking information within 24 hours of the order.
Regular orders now close at 9 pm Eastern. This gives you the ability to add
extra orders for next day shipping closer to the end of business, especially
for members on the West Coast. If your customer really needs a product
the next day, you’ll be able to get it for them. Our order fulfilment process
is so efficient, there is no such thing as a “special order”.
Never Say No to an Order
With access to more than $185 million in warehouse inventory via next
day shipping or your next regular truck delivery, you should never say no to
an order. Warehouse inventory is simply an extension of your sales floor,
and you can get it in your customers’ hands faster than ever. With such
a large selection of products available, you can significantly broaden your
store’s offerings without having to stock all these items on the sales floor.
Whether your store is 3,000 square feet or 103,000 square feet, you can
deliver any of the thousands of products in your Do it Best warehouse
quickly and efficiently to your customers.
Expect Inventory to Arrive On Time
We always aim to be at your dock door within 30 minutes of our
estimated delivery time, but we’ve set new records for on-time delivery
in 2018. Thanks to our team of Logistics professionals, we’re currently
running a 93.2% on-time delivery rate for the year. That’s quite a
feat when you consider the impact of weather, road closures, and the
nationwide driver shortage.
Use Your Handy Sales Resources
Our mobile-friendly member catalog gives you a powerful selling tool right
in the palm of your hand. No matter where you are—in the aisle at your
store or out on a job site with a contractor—you have your entire Do it
Best inventory available at your fingertips 24/7. And the user experience
is better than ever. Advancements in search capabilities and category
landing pages help you pinpoint the right product for any job. Go the extra
mile for customers by promoting catalog features like related items and
user manuals.
Encourage employees to pull up the catalog on their phones to show
customers how to search and find exactly what they need. Start thinking
of your mobile device as a “sell phone” that can show customers all the
products they can order for next day delivery. With such an extensive
inventory available quickly through an even more efficient supply chain,
there’s only one response to offer your customers when they ask you for a
product: “If you need it, we have it!”