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INNOVATING FOR SUCCESSFUL eager to share their challenges and successes, aspirations, thoughts and
best practices solutions to seed and cultivate organisational innovation.
PUBLIC SERVICE DELIVERABLES
In order to create public service par excellence, we need to be geared
towards innovation. The public sectors that successfully harness
innovation will succeed in exceeding the expectations of the people.
Innovation will impact upon and change the way services are delivered
very good evening to all of you. It is indeed an honour and privilege as we set new standards that challenge and propel the public sector to
to once again gather here tonight at Putrajaya, the administrative even greater heights.
Aheartbeat of Malaysia. For the past three days we have had well-
grounded discussions and sharing of best practices on how we can As a leading organisation that champions public administration
further improve our civil services and successfully scaled excellence excellence and good governance practices, CAPAM has been recognising
through innovation. Tonight is the time for us to wind down and celebrate and celebrating the spirit of innovation in the public service by presenting
the success of the Conference. A befitting culmination to our eventful the International Innovations Awards to organisations that have made
Conference is to honour our enterprising and exceptional public service significant contributions to improving governance and services in the
officers and colleagues who have successfully embarked on innovative public sector. The awards are aimed at encouraging public service
initiatives that had resulted in exemplary services by awarding them the innovators to continue exploring, creating and implementing new ideas
prestigious 2016 CAPAM International Innovation Awards (IIA). for the betterment of citizens, communities and nations at large.

I would also like to take this opportunity to express my utmost gratitude This year, the award is divided into four major categories which Ms
to our distinguished speakers, panellists and delegates for their Margaret Saner CBE, Head of Jury for the CAPAM International Innovation
continuous commitment and invaluable contributions throughout the Awards will deliberate further after this. I have been informed that 12
Conference. The amount of admirable ideas and abounding enthusiasm finalists have been shortlisted in each category and they have been putting
shown for the past few days have been astonishing. commendable efforts in making sure their innovative ideas are feasible,
and most importantly, qualified to be crowned as the worthy winners. We
I wish to reflect on our Hon. Prime Minister’s remark in his keynote hope that this spirit of innovation will always be ingrained in our minds
address that it is timely to accelerate our innovative capacity in order and embedded to our hearts for the advancement of the public sector.
to face up to the challenges in today’s ever-changing world. The point
we can note here is that we are actually moving beyond building Without vision, commitment and a big passion, it is impossible to move
innovation and accelerating our capacity for innovation. The ‘raw towards an innovative and productive public service. An innovative
materials’ are already there for this to happen. Unlike something that public service always stems from the strong desire to serve the people
needs construction, the capacity and ability to innovate lie within each better. Therefore, we need to continue fuelling our passion to serve and
of us. to strive for excellence.

Hence, very aptly, throughout the Conference, we have deliberated All in all, we want to give our best to the people. With continuous
on the nature, dynamics, implications and governance of innovation demands from the public and challenges from various fronts, I would
in public sector, with three subsidiary themes guiding us along to like to reiterate that it is indeed imperative for the government to be more
accelerate our innovative capacity. innovative as it is the key sustainable comparative advantage that leads
to value creation, and ensures delivery of high quality services. With our
It is indeed most commendable that once again CAPAM members have continuous effort and ability to deliver, I am sure the public will be able
been very committed in transforming the public sector. Everyone has been to benefit from the services rendered.

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