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(CEO) as your spokesperson during a disaster. A media liaison should
be hired, trained, and prepared to take on this responsibility.

Utilities

As discussed in previous sections of this chapter, your organization is
reliant on several utilities to provide critical elements of your
infrastructure—electric power, water, natural gas, sewer service, and
so on. Your disaster recovery plan should contain contact information

and procedures to troubleshoot these services if problems arise during
a disaster.

Logistics and Supplies

The logistical problems surrounding a disaster recovery operation are

immense. You will suddenly face the problem of moving large
numbers of people, equipment, and supplies to alternate recovery
sites. It’s also possible that the people will be living at those sites for an
extended period of time and that the disaster recovery team will be
responsible for providing them with food, water, shelter, and
appropriate facilities. Your disaster recovery plan should contain
provisions for this type of operation if it falls within the scope of your
expected operational needs.

Recovery vs. Restoration

It is sometimes useful to separate disaster recovery tasks from disaster
restoration tasks. This is especially true when a recovery effort is
expected to take a significant amount of time. A disaster recovery team
may be assigned to implement and maintain operations at the

recovery site, and a salvage team is assigned to restore the primary site
to operational capacity. Make these allocations according to the needs
of your organization and the types of disasters you face.

Recovery and restoration are separate concepts. In this

context, recovery involves bringing business operations and
processes back to a working state. Restoration involves bringing a