Page 27 - I Need A Holiday Too Brochure 2018/19

• To make a booking please telephone or email to check availability. Then complete a • Medication can only administered by a holiday supporter provided it has been prepared
booking form in full and return it with a deposit of 25% of the full cost of the holiday by a pharmacist, is labelled and packaged appropriately, Failure to have correctly prepared
within 21 working days for the booking to be accepted. Full payment of the balance is medication may result in your holiday being terminated.
due 8 weeks prior to the holiday commencement for holidays in the UK and 14 weeks for
holidays abroad. Failure to pay may result in the clients’ holiday being cancelled without • The holiday package includes full board, breakfast, picnic lunch, dinner but excludes
a refund. Once we have 6 people booked on a holiday, the holiday is guarantee. drinks.
• Comprehensive Travel Insurance is compulsory for all foreign holidays. It is advisable for • Accommodation is based on 2 or more clients sharing a room. Single rooms are
all UK holidays. We cannot be held responsible for any costs incurred for failure to take sometimes available at an additional cost and should be requested at the time of booking.
out relevant travel insurance. The Client must provide us with evidence of this insurance If there is no one available for the client to share a room the client will be responsible for
28 days prior to departure. the single room supplement. Most excursions are included in the package. Clients would
generally be expected to participate in all the excursions. If a client does ‘opt out’ of any
• If we cancel the holiday as we have not achieved the minimum numbers required on excursion, it is not possible to provide an alternative or refund. If the client indicates they
the holiday, or any event in our opinion renders the holiday unsafe, we reserve the right prefer meals above the choice we offer, then the difference between the costs are the
either to return the clients monies without further compensation or offer the client an responsibility of the client. Optional extra activities not included in the holiday, the client
alternative holiday. We would normally try to give the client a month’s notice in such an will be notified before taking part of the extra costs of such activities.
event. Invoices will normally be sent directly to the client unless it is clearly indicated on
the booking form that it is to be sent to a third party. • Not included in the package are, drinks, snacks, personal items of expenditure such as
cards, gifts, sweets, etc. Transport to and from home, to the meeting point or venue,
• If the client cancels the holiday, the client should notify us in writing as soon as possible. medical expenses, postage, telephone calls, room service at hotels, laundry, personal care
The cancellation charges are calculated according to the number of days prior to the & anything not specifically included and notified to the client in writing as part of the
departure that we receive the cancellation in writing. If the Holiday is guaranteed you will package are excluded and for which cost the client is personally liable. The client must
lose your deposit. ensure that they have sufficient monies to meet these needs. Also not included personal
travel insurance, or cancellation insurance or taxes as may be levied by governments
• 56-31 days prior to departure 75% of cost of holiday charged for holidays in the UK (excepting airport tax notified to us at the time of booking the flights) or tips.
30 days prior to departure 100% of cost of holiday charge for holidays in the UK
98-55 days prior to departure 50% of cost of holiday charged for holidays outside the UK • Holidays begin at the venue, or at an airport (assume a London airport unless specified)
56-31 days prior to departure 75% of cost of holiday charged for holidays outside the UK or port as notified. It is the client’s responsibility to ensure that they are at the departure
30 days prior to departure 100% of cost of holiday charge for holidays outside the UK point or venue in plenty of time, and although we would always endeavour to wait as
If you cancel after 98 days and we can find someone to take your place then you will lose long as possible, we cannot be held responsible if we have to begin the holiday without
your deposit only. the client due to their late arrival. (A door to door service can be provided at an additional
cost.) Clients are requested not to bring excessive or inappropriate luggage. Luggage
• The support package is inclusive of basic support and supervision, providing always that is the clients’ responsibility. We will assist the client with their luggage if possible, but
we are informed of the true nature of the clients’ disability and given a reasonable amount do not accept liability for it or for any damage howsoever caused. For this reason we
of information regarding their needs, which must include any details of behavioural recommend the client takes out insurance.
disorders. The client must be at least 18 years old at time of booking. Any challenging
behaviour which might prove unacceptable to members of the public may result in the • We will endeavour to send details of travel times, meeting points, clothes lists and other
client holiday being terminated with no entitlement to a refund. The client will also be information in good time for the client’s holiday, however, we must advise the client that
liable for any costs incurred to return home. Failure to disclose information that may flight times, etc. can change at short notice and are outside of our control. In this event
result in requiring extra support needs may result in the immediate termination of the we would make every effort reasonable to contact the client and advise the client of the
client holiday with no entitlement to a refund the client will be responsible for the cost to change. But it is the client’s responsibility to confirm their travel details with us prior to the
return home. On receipt of the assessment form, we will review each client’s needs and departure date, in writing.
we may levy an extra charge if we deem it necessary. It is imperative that the assessment
of needs form is completed fully as this does constitute a support plan for those requiring • We do our utmost to ensure that your holidays runs smoothly. If you do have a complaint
extra support. Failure to return the form with in the required time may result in the loss of you must notify us in writing within 28 days of completion of your holiday. We will try and
your holiday with no refund if we are unable to meet your needs. resolve your complaint but if we are unable to you could contact an arbitrator appointed
by the Chartered Institute of Arbitrators, alternatively you could seek legal advice.
• Personal care is not included in our costs, please contact the office if you require personal
care. We are able to supply extra support at an additional cost calculated as a percentage Terms and Conditions
of the cost of the basic holiday. This additional cost is non-negotiable and is set by I
Need A Holiday Too. The client is responsible for providing their own personal aids, e.g. * All images used throughout this brochure are for illustrative purposes only.
incontinence aids such as mattress covers, pads, disposable gloves and wheelchairs. * All information correct at time of publication but may be subject to change.