Page 9 - US ACCESSORIES GUIDE (2019)

HOW TO USE YOUR PARTS AND ACCESSORIES GUIDE

Parts & Accessories Non‑Warranty Return Policy

DO NOT REFUSE truck or small package shipments.
P&A product purchased directly from Mercury will be accepted for non‑warranty return if returned within 60 days from date of invoice. No returns after 60 days
are allowed.
If the P&A product return is not due to a Mercury error, returns can be requested via MercNET under Order Inquiry from the MercNET homepage. Once the return is
approved by Mercury, an email will be sent with the return instructions.
Non‑Warranty P&A product returns must be sent Freight Prepaid by Dealer to:

Mercury Marine
Attn: Non-Warranty Return Goods
W6250 Pioneer Road
Dock 23A Plant 3 Small Package
Dock 22A Plant 3 LTL Truck
Fond du Lac, WI 54935
Mercury does not accept Freight Collect return shipments.
If the P&A product return is due to a Mercury error contact Mercury Dealer Sales for authorization to return product.
P&A product must be returned by a Mercury‑directed carrier with the Return Authorization Number written on the carton. Additional fees may be applied for any damaged
or weathered P&A product returns, including condition of cartons.
P&A product returned without reference to the Return Authorization Number will be returned to the Dealer Freight Collect.
All returned P&A product must be new, undamaged, complete, uninstalled and shipped in original, factory‑sealed packaging.
P&A product returned in violation of the above policy will be returned to the Dealer and return freight and a $25.00 handling fee
will be charged to the Dealer account.
Return Authorizations are valid for 60 days
All returns are subject to a restocking fee to be assessed according to the following table (percentages listed are calculated off customer base price, before discounts):

< 60 Days – Normal Order < 60 Days – * Special Orders >60 Days
15% 45% No Returns
* Special orders relate to items identified as such in the Accessories Guide.

Processing Errors or Defective Parts:
Shipments containing incorrect parts (i.e. picking errors) or order shortages should be brought to Mercury's attention within 10 days of receipt of goods.
Shipments containing packaging errors, incomplete kits or assemblies should be brought to Mercury’s attention.
Call Mercury Dealer Sales (1‑800) 962‑0927 for order correction.
Mercury will arrange for the product to be returned free of charge, if necessary, (i.e. call tag) and will send the correct product. This Return Authorization is necessary to
avoid freight and restocking fees. Defective Parts & Accessories should be processed under Mercury’s Warranty policy.
Product Concealed / Shipping Damage:
P & A Concealed / Shipping Damage Process
• Please contact Sales (1‑800) 962‑0927 for assistance.
• If product was opened more than one year after the original invoice date from Mercury Marine the request will be denied.
Serialized Concealed / Shipping Damage Process
• Please follow Service Bulletin 2017‑02.
• Please note you must always file a claim with the freight carrier before working with Mercury.
• Please note not all Serialized product contains a Tip N Tell.
• The path to find the form on MercNET is home page, handy tools, forms, service forms, concealed/shipping damage process.
• If all documents and required information is not received, or if product was found damaged more than one year after the original ship date from Mercury Marine, the
review request will be declined.

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