Page 240 - 2020 Pricebook update

2011 SPARE PARTS Pgs281-396:- 3/11/11 10:27 AM Page 113

What if I need to apply for a credit claim?

The following issue and answer sets, are designed to assist you in choosing the correct
pathway you need to follow to lodge a credit claim.

A Issue: I received the wrong product.
Answer: This is a standard product credit claim. Use method A.

Issue: The product I was sent was faulty.
A Answer: This is a standard product warranty credit claim. Use method A.

Issue: The price I was invoiced was higher than my normal price.
B Answer: This is a standard pricing credit claim. Use method B.

Issue: I was quoted a special price for this project/quantity but when I
C received the invoice the price was higher.
Answer: This is a credit in relation to a variation to a standard quotation. Use
method C.

A B C
A B C

PRODUCT PRICING CREDIT RELATED TO A
CREDIT
PRICING CREDIT
QUOTATION CREDIT
PRODUCT CREDIT CREDIT VARIATION TO A STANDARD
QUOTATION

STEP 1
Notify your Area Manager or Territory Manager of the reason for your credit request.
Notify your Territory Manager of the reason for your credit request.
STEP Notify your Territory Manager (TM) of the reason for your credit request.

1 They will guide you through the process to completing steps 2 and 3.
They will guide you through the process of completing steps 2 and 3.
They will guide you through the process of completing steps 2 and 3.

On a copy of the invoice
STEP 2 TM will arrange for an On a copy of the On a copy of the quotation, write
Complete the
On a copy of the invoice
STEP authority to return form invoice, write your reason for requesting a credit
write the reason for
A.T.R. issued to
Complete the
write the quote reference
2 (ATR) to be sent to you your reason for and sign
requesting the credit
A.T.R. issued
you. (A worked
number and sign
and sign
example is in requesting a
to you.
the price list) credit and sign
Return the goods to the Fax or Email to: Fax or Email to:
STEP
Return the
STEP 3 address stated on the Fax to the Claims Fax a copy of the quotation to the
1300 788 144
1300 788 144
3 A.T.R. and include a copy Coordinator on Claims Coordinator on
goods to your
irrigationau@toro.com
irrigationau@toro.com
of the A.T.R.
State and
include a copy 1300 788 144 1 00 788 144
3
of the A.T.R.
*A
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