Page 2 - American Cyber - Spring 2018 ACWire Newsletter

SOLUTIONS WITH VELOCITY TM
Board of Director’s Corner
Happy Springtime to all American
Cyber employees, friends and
partners. Although we seem to
have had an extended Winter,
we were all warm and toasty
from working so hard throughout
the cool weather. Last Fall we
embarked upon our CMMI Level
3 rating for delivering services to
our customers. I am very happy to
say that, thanks to Scott Findley’s
leadership and our corporate staff
team’s commitment and efforts,
we achieved this industry-leading
rating in April, just as we had
planned. The internal processes
that we established as part of
this maturity rating represent
another step in the evolution of
American Cyber and our ability to
easily accommodate the growth
American Cyber Implements Its Customer Satisfaction Survey
American Cyber initiated its first
web-based customer satisfaction
survey in late April. The semi-
annual survey asks respondents
to rate American Cyber service
on a scale of “0” to “5” in four
categories: performance, working
relationships, management and
overall satisfaction.
Officials at the Army’s
Technology Applications Office
(TAO) at Ft. Detrick, Md., were the
first Government clients to take
the survey and consistently gave
American Cyber five stars, the top
rating, in each of the four areas.
2 American Cyber Wire
associated with our strategic and
operational plans. Additionally, this
CMMI Level 3 for Services rating
provides us with a competitive
advantage when bidding on
additional work. Lastly, this rating
also complements our current
ISO Certifications for Quality
Management, Information Security
Management, and Information
Technology Service Management.
As we look at our books for
the final close-out of 2017, we note
that we have been growing our
revenue at a steady linear rate for
the past 5 years. This is consistent
with our plan and approach where
we are constantly reinvesting in
the company and our employees.
In 2017, we initiated a Profit
Sharing program, and although the
Respondents also have the
option to provide additional
feedback by way of written
observations and were
complimentary of the service and
staff with comments such as, “The
individuals provided by American
Cyber are outstanding—team
focused, willing to assist at all times
and pleasant to work with.”
The survey will allow American
Cyber to closely monitor each
customer’s satisfaction over time
and identify any areas that would
benefit from changes. Such in-
depth data will provide valuable
investment of this program resulted
in us having a corporate loss for
2017, we believe it is the right thing
to do for the long run. At least we
didn’t have to pay any corporate
income taxes since we took a loss
in 2017! As our company celebrated
its 7th birthday, we now have built
a very solid foundation to grow
at a more rapid rate. Resultantly,
that is now our focus. Accelerated
growth will provide our employees
with more career opportunities as
we expand into new specialties,
customer organizations, and
geographic locations. We are very
proud of our team at American
Cyber, where everyone functions in
their respective roles as a very highly
respected and valued professional on
their current team. Keep up the great
work, and we will keep you informed
of our progress and current events!
The future is looking great!
—Laurie M. Winkler,
CEO and Board Chair
information integral to improving
performance and processes.
As a reminder,
the professionalism
of American Cyber
employees is rated
by the customer.
This includes
refraining from
personal activities
in the office during work
hours, upholding a professional
appearance and keeping volumes
at a level in which they do not
disturb others.
Volume 13, Issue 2