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5. การบริการ (Services)
5.1 การบริการเกี่ยวกับการจัดส่งสินค้า
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5.2 การบริการรับคืนสินค้า
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5.3 การบริการตามคำสั่งซื้อ เช่น รับจัดกระเช้า จัดทำของชำร่วย
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5.4 การบริการหลังการขาย เช่น ของสมนาคุณ
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- กิจกรรมสนับสนุน
1. การจัดหา/จัดซื้อ (Procurement)
1.1 หลักเกณฑ์ในการจัดหา จัดซื้อจัดหาวัตถุดิบ
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1.2 หลักเกณฑ์ในการจัดหา จัดซื้อเครื่องจักร และอุปกรณ์ต่าง ๆ
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