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said just something like, “One minute sir, we’ll finish in no
time.” Nice answer. Don’t you agree? It would have made such
a difference. But another trainee said, “You could have thought
of lending a helping hand to them.”
Not to be republished
Check your comprehension
Share your responses

1. The author says, “Let us make them better and better”.
©KTBS
What does the word ‘them’ stand for here?
2. Imagine that a parent of your friend says, “Work only for
the result”. How would you respond to this statement?
3. What are the ways in which we usually thank a person
for having helped?
4. How do you react if others make you wait?
5. Why does the author lay emphasis on adding words to
our actions and also on adding actions to our words?
6. What sort of word and what kind of action would make
any situation better?

Read on
6. You go to a shop and ask for something. Most often the shop-
keeper or the sales person reaches out to the item you want and
hands it over to you. No word, nothing. Suppose he were to say
just two words, “Yes sir?” In posh restaurants the waiters or
stewards do say, “Good morning”, or some such thing and then
ask for your order. But have you noticed how the waiters behave
in most of our restaurants, in spite of the fact that the food and
ambience are quite good? They usually come and stand near
you expecting you to place the order. Suppose they say just two
words, “Yes sir?”

7. Doctors treating patients can
make their jobs much better if they
choose to talk nicely to their pa-
tients. A word here or a word there.
Most doctors are serious or even
stern. Probably they imply that they

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