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Check your comprehension
                    Share your responses
                    1.   What word usually makes our enquiries more polite?
                         Illustrate with an example.
                   Not to be republished
                    2.   Imagine that you are talking to someone on the phone.
                         How would you start the conversation?
                    3.   Read paragraph-14 carefully. Do you agree with the
                         comparison made there? Discuss.
                   ©KTBS
                    4.   Why does the author say that there is no formula for
                         best action or best form of speech?

                 Glossary
                 destination       :   a place to which someone is going.
                 complacent        :   too pleased or satisfied with oneself.
                 suppose           :   to think or believe that something is true.
                 gratitude         :   the feeling of being grateful
                 make amends  :        compensate ; make up for
                 sarcastically  :      a  way  of  using  words  that  are  opposite  of
                                       what you mean; satirically
                 ambience          :   the character and atmosphere of a place
                 reassuringly  :       by way of restoring confidence
                 alms              :   money, clothes, food given away to the poor
                 persist           :   to behave firmly
                 innovation        :   introduction of new things or ideas
                 fare              :   oldfashioned or formal food that is offered as
                                       a meal
                 devoid of         :   lacking; empty
                 courtesy          :   good manners
                 relegate          :   give less importance
                 Think about the text

                 Working in pairs/groups attempt the following questions :
                 C1.  The author gives a number of instances of expressions that
                      sound odd or unpleasant. Find all such expressions from
                      the text and rewrite them in polite form.

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