Page 36 - BoAML Plan Handbook 17 V2.0

Help and more information
The Plan
www.baml.com/pensionupdate Budget Planner
To find out how you can make the most of your savings in the To help you understand how much you will need for your
Plan and to access the tools and resources available to you, retirement, try the Budget Planner at
visit www.baml.com/pensionupdate. www.moneyadviceservice.org.uk/en/tools/budget-planner.
HR Connect/HR Interchange
For general information about the Plan if you are an employee
member go to HR Connect > Benefits > Financial >
Bank of America Merrill Lynch UK Pension Plan.
If you are an MBNA employee, go to HR Interchange >
HR & Benefits > Your Benefits, Discounts and Pensions.
Investment profiler
Find out what sort of investor you are by using the investment
profiler at www.baml.com/investmentprofiler.
MyBenefitChoices
The Plan administration website
To manage your Member Account online: You can start contributing or change how much you contribute
to your Member Account during the MyBenefitChoices annual
• Use the links to SSO via HR Connect (or HR Interchange benefit enrolment period or at any time. Log on by using
if you are an MBNA employee). See page 6 for details. SSO or at www.mybenefitchoices-uk.com.
• Go to www.hartlinkonline.co.uk/boaml. If you are an MBNA employee, log on via SSO or at
www.mbnamybenefitchoices.co.uk.
Pension Planner
This is an interactive tool which will help you see how changing
the level of contributions, as well as the assumed investment
return from the funds in which your Member Account is invested,
affects your estimated total savings. To access the Pension
Planner, visit the Plan administration website (see above).
Retirement option decision tree
To help you consider how you may want to access your
savings at your Target Retirement Date and how you
should be invested from around 15 years before your
The Plan Administrators Target Retirement Date, use the decision tree at
www.pensionupdate-boaml.com/
If you have a specific question or query about your RetirementOptionsDecisionTree/index.html.
membership or savings, contact the Plan Administrators.
External web link: www.hartlinkonline.co.uk/boaml
Email: boaml@capita.co.uk
Phone: 0800 917 6071
Post: Bank of America Merrill Lynch UK
Pension Plan
Hartshead House
2 Cutlers Gate
Sheffield
S4 7TL
36
Pensions in general
Comments or queries? Pensions Regulator
If you have a comment, concern or complaint, please follow The regulatory body for work-based pension schemes in the
the process set out below so that those who need to give you UK, providing support and advice to trustees, administrators,
a response will be able to provide it more quickly. employers and members. It aims to reduce the risk of schemes
having to draw on the Pension Protection Fund, and promote
Your comment, concern or complaint first needs to be referred good administration of pension schemes. Where necessary
to Capita, the Plan Administrators.
the Pensions Regulator is able to intervene in the running
If Capita are unable to resolve the query/complaint, the Trustee of pension schemes where a party has failed in its duties.
has established an Internal Disputes Resolution Procedure Phone: 0345 600 0707
(IDRP). To request a copy of the procedure and details of how
to lodge a complaint, email boaml@capita.co.uk. Email: customersupport@thepensionsregulator.gov.uk
Web: www.thepensionsregulator.gov.uk
Any submissions should be made in writing to:
Post: Napier House, Trafalgar Place, Brighton BN1 4DW
The UK Pensions Manager
Bank of America Merrill Lynch UK Pension Plan The Pensions Advisory Service (TPAS)
Hartshead House, 2 Cutlers Gate, Sheffield S4 7TL
This is an independent and voluntary organisation which
If the issue has not been satisfactorily resolved using this
process, then members can contact the following official bodies: provides free help and advice to members and their
beneficiaries with questions and/or issues they have about
• The Pensions Advisory Service (TPAS); see right for further their pension plan.
details. It is not necessary to have completed the IDRP You can contact a local TPAS adviser through your Citizens
before contacting TPAS.
Advice Bureau or at:
• The Pensions Ombudsman (see right) can investigate and Phone: 0300 123 1047
determine any complaint of maladministration or dispute
of fact or law in relation to an occupational pension Web: www.pensionsadvisoryservice.org.uk
scheme if it has not been resolved under the IDRP Email: enquiries@pensionsadvisoryservice.org.uk
and if TPAS has not been able to resolve the issue. Post: 11 Belgrave Road, London SW1V 1RB
Pensions registry and tracing service If TPAS fails to resolve your issue, you can contact the Pensions
Ombudsman. The Ombudsman can help investigate complaints
If you lose contact with former pension schemes, you may not or disputes of fact or law connected with pension schemes.
be able to claim your savings when you retire. The Ombudsman can be contacted at the same address as TPAS
but has a different phone number, email address and website.
It is especially easy to lose touch when you change jobs, or if
former employers change names. Phone: 020 7630 2200
A free tracing service, run by the Department for Work and Email: enquiries@pensions-ombudsman.org.uk
Pensions, may be of help if you need to contact the Trustee Web: www.pensions-ombudsman.org.uk
of a previous employer’s pension scheme and cannot trace
them yourself. The service can be contacted at: Please note: As part of the March 2016 Budget, the
Phone: 0345 600 2537 Government is restructuring guidance organisations to
Web: www.gov.uk/find-lost-pension simplify the way that you access information about your
Post: Unbiased Finance Limited, 131 Church Street, pension. A new body will take on and extend the services
Stoke on Trent, Staffordshire ST4 1DB currently provided by Pension Wise and the Pensions Advisory
Service as well as the MAS pension services. We will
update you with more information as it becomes available.
Pension Wise
The Government provides free and impartial guidance to The Citizens Advice Bureau (CAB)
individuals in defined contribution (DC) plans on how they The Citizens Advice Bureau provides free, confidential advice
can access their savings from age 55 through its pension on issues around buying goods or services.
guidance service – Pension Wise. The guidance is provided
over the phone by The Pensions Advisory Service and in It is monitored by the Financial Conduct Authority.
person by the Citizens Advice Bureau. Website: www.citizensadvice.org.uk
You will receive more information as you approach retirement. Tel England: 03444 111 444
In the meantime, find out more on the Pension Wise website Tel Wales: 03444 77 20 20
at www.pensionwise.gov.uk.
Text Relay: 03444 111 445
37