Page 37 - BoAML Plan Handbook 17 V2.0

Help and more information

The Plan Pensions in general

www.baml.com/pensionupdate Budget Planner Comments or queries? Pensions Regulator

To find out how you can make the most of your savings in the To help you understand how much you will need for your If you have a comment, concern or complaint, please follow The regulatory body for work-based pension schemes in the
Plan and to access the tools and resources available to you, retirement, try the Budget Planner at the process set out below so that those who need to give you UK, providing support and advice to trustees, administrators,
visit www.baml.com/pensionupdate. www.moneyadviceservice.org.uk/en/tools/budget-planner. a response will be able to provide it more quickly. employers and members. It aims to reduce the risk of schemes
having to draw on the Pension Protection Fund, and promote
Your comment, concern or complaint first needs to be referred good administration of pension schemes. Where necessary
HR Connect/HR Interchange to Capita, the Plan Administrators.
the Pensions Regulator is able to intervene in the running
For general information about the Plan if you are an employee If Capita are unable to resolve the query/complaint, the Trustee of pension schemes where a party has failed in its duties.
member go to HR Connect > Benefits > Financial > has established an Internal Disputes Resolution Procedure Phone: 0345 600 0707
Bank of America Merrill Lynch UK Pension Plan. (IDRP). To request a copy of the procedure and details of how
If you are an MBNA employee, go to HR Interchange > to lodge a complaint, email boaml@capita.co.uk. Email: customersupport@thepensionsregulator.gov.uk
HR & Benefits > Your Benefits, Discounts and Pensions. Web: www.thepensionsregulator.gov.uk
Any submissions should be made in writing to:
Post: Napier House, Trafalgar Place, Brighton BN1 4DW
Investment profiler The UK Pensions Manager
Bank of America Merrill Lynch UK Pension Plan The Pensions Advisory Service (TPAS)
Find out what sort of investor you are by using the investment Hartshead House, 2 Cutlers Gate, Sheffield S4 7TL
profiler at www.baml.com/investmentprofiler. This is an independent and voluntary organisation which
If the issue has not been satisfactorily resolved using this
process, then members can contact the following official bodies: provides free help and advice to members and their
MyBenefitChoices beneficiaries with questions and/or issues they have about
The Plan administration website • The Pensions Advisory Service (TPAS); see right for further their pension plan.
To manage your Member Account online: You can start contributing or change how much you contribute details. It is not necessary to have completed the IDRP You can contact a local TPAS adviser through your Citizens
to your Member Account during the MyBenefitChoices annual before contacting TPAS.
• Use the links to SSO via HR Connect (or HR Interchange benefit enrolment period or at any time. Log on by using Advice Bureau or at:
if you are an MBNA employee). See page 6 for details. SSO or at www.mybenefitchoices-uk.com. • The Pensions Ombudsman (see right) can investigate and Phone: 0300 123 1047
determine any complaint of maladministration or dispute
• Go to www.hartlinkonline.co.uk/boaml. If you are an MBNA employee, log on via SSO or at of fact or law in relation to an occupational pension Web: www.pensionsadvisoryservice.org.uk
www.mbnamybenefitchoices.co.uk. scheme if it has not been resolved under the IDRP Email: enquiries@pensionsadvisoryservice.org.uk
and if TPAS has not been able to resolve the issue. Post: 11 Belgrave Road, London SW1V 1RB
Pension Planner
Pensions registry and tracing service If TPAS fails to resolve your issue, you can contact the Pensions
This is an interactive tool which will help you see how changing Ombudsman. The Ombudsman can help investigate complaints
the level of contributions, as well as the assumed investment If you lose contact with former pension schemes, you may not or disputes of fact or law connected with pension schemes.
return from the funds in which your Member Account is invested, be able to claim your savings when you retire. The Ombudsman can be contacted at the same address as TPAS
affects your estimated total savings. To access the Pension but has a different phone number, email address and website.
Planner, visit the Plan administration website (see above). It is especially easy to lose touch when you change jobs, or if
former employers change names. Phone: 020 7630 2200
Retirement option decision tree A free tracing service, run by the Department for Work and Email: enquiries@pensions-ombudsman.org.uk
Pensions, may be of help if you need to contact the Trustee Web: www.pensions-ombudsman.org.uk
To help you consider how you may want to access your of a previous employer’s pension scheme and cannot trace
savings at your Target Retirement Date and how you them yourself. The service can be contacted at: Please note: As part of the March 2016 Budget, the
should be invested from around 15 years before your Phone: 0345 600 2537 Government is restructuring guidance organisations to
The Plan Administrators Target Retirement Date, use the decision tree at Web: www.gov.uk/find-lost-pension simplify the way that you access information about your
www.pensionupdate-boaml.com/
If you have a specific question or query about your RetirementOptionsDecisionTree/index.html. Post: Unbiased Finance Limited, 131 Church Street, pension. A new body will take on and extend the services
membership or savings, contact the Plan Administrators. Stoke on Trent, Staffordshire ST4 1DB currently provided by Pension Wise and the Pensions Advisory
Service as well as the MAS pension services. We will
External web link: www.hartlinkonline.co.uk/boaml update you with more information as it becomes available.
Email: boaml@capita.co.uk Pension Wise
Phone: 0800 917 6071 The Government provides free and impartial guidance to The Citizens Advice Bureau (CAB)
Post: Bank of America Merrill Lynch UK individuals in defined contribution (DC) plans on how they The Citizens Advice Bureau provides free, confidential advice
Pension Plan can access their savings from age 55 through its pension on issues around buying goods or services.
Hartshead House guidance service – Pension Wise. The guidance is provided
2 Cutlers Gate over the phone by The Pensions Advisory Service and in It is monitored by the Financial Conduct Authority.
Sheffield person by the Citizens Advice Bureau. Website: www.citizensadvice.org.uk
S4 7TL You will receive more information as you approach retirement. Tel England: 03444 111 444
In the meantime, find out more on the Pension Wise website Tel Wales: 03444 77 20 20
at www.pensionwise.gov.uk.
Text Relay: 03444 111 445

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