Page 67 - English Class 9
P. 67
A. Match the words in column A with their meanings in column B.
Column A Column B
a. disrupt i. to come out of a dark, confined or hidden
place
b. crewmembers ii. trouble or problem, especially concerning
what you need or would like yourself
c. hinder iii. to make it difficult for something to
continue in the normal way
d. inconvenience iv. to make it difficult for somebody to do
something or for something to happen
e. emerge v. all the people working on a ship, plane, etc.
B. Answer the following questions.
a. Who has written the letter?
b. Who is it addressed to?
c. How long has JetBlue been serving its customers?
d. What was the main cause of inconvenience to the passengers?
e. What sort of service does this company promise?
f. What does the JetBlue Airways Customer Bill of Rights contain?
C. Have you ever faced any problem when travelling on holidays or to
another village or town? Share it with your friends.
Listening
A. Look at the picture and answer these questions.
a. What could the people in the picture
be talking about?
b. What do you think when a friend
forgets your name?
English 9 61
