Page 16 - Employee Handbook 1-2015 rev9

I. Employer/Employee Responsibilities

Employer's Responsibilities

As an employee, you may expect from the City of Winston-Salem:

 fair and impartial treatment at all times;
 adequate and competitive pay;
 reasonably safe working conditions;
 modern equipment and materials; and
 informed supervision.

Employee's Responsibilities

As your employer, the City of Winston-Salem expects you to be:

 cooperative with the public and with fellow employees in getting the job done well;
 fair and courteous in meeting the public and working with your fellow employees;
 accountable for work performed;
 exhibit a positive attitude and enthusiasm towards your work, citizens and co-workers;
 prompt in reporting for work and in completing assignments;
 observant of all City policies and procedures;
 results-focused/achievement-oriented;
 neat in your work and personal appearance; and
 responsible in the use of supplies, equipment and technology

J. Service Excellence

The City of Winston-Salem is committed to providing the highest quality service to our
citizens and customers. Our motto, "One Team Committed to Excellence," recognizes each
employee’s responsibility to provide excellent service as a member of the larger team. This
individual responsibility is further emphasized in our performance planning and evaluation
system and in the organization’s stated values.

Our customer-focused philosophy includes co-workers (our internal customers) as well as
the citizens of Winston-Salem (our external customers). This philosophy not only emphasizes
quality service skills but also the continuing improvement of our support systems, management
practices, and employee relations.

Customer Service Training

All employees participate in a customer service class in new employee orientation.
General and specific customer service classes are offered to employees during the year, and
customized training is available to specific work groups/departments by request.

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