Page 17 - Employee Handbook 1-2015 rev9

Customer Service Employee Recognition

The City Stars of Excellence program offers special recognition to City employees who
exemplify excellence in one or more of the 10 Keys to Service Excellence. Employees may be
recognized for specific instances of exceptional customer service, OR for consistently providing
excellent customer service above and beyond the normal requirements of their job.

All City employees (full-time, part-time and temporary) are eligible for City Stars of
Excellence recognition. Employees working under contracts with temporary staffing agencies
are not eligible for individual recognition, but may receive recognition as part of a team winning
recognition.

Recommendations for recognition may be submitted within thirty (30) days of the event.
Recommendation forms can be obtained from Human Resources Liaisons or the Human
Resources Department. The forms are also available on the Employee Center at:
http://wshome.cityofws.org/wshome/departments/service-excellence/city-stars-of-
excellence#ProgramRules .

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