Page 2 - 2020-2024 WSFC Utilities Strategic Plan

Message from
the Director

Providing safe drinking water, treating wastewater, and managing
solid waste has always been the foundation of Winston-Salem/
Forsyth County Utilities. Our focus on technology and innovation,
reliable infrastructure, stewardship of the environment, and meeting
the needs of our customers and stakeholders drives our commitment
to be a more effective and resilient organization.

Achieving our mission is complex and relies on:
• Support from the City of Winston-Salem, Forsyth County, and the
WSFC Utility Commission
• A team of employees dedicated to executing our mission
• Extensive, modern, and well-maintained infrastructure
• Efficient operations
• Satisfied customers and engaged stakeholders

WSFC Utilities has developed a new strategic plan to help us
pursue a well-defined, positive vision for the next five years. The
plan described and presented in this document lays out a path to
continued future success.

I would like to express my appreciation for the support and
contributions of the many employees who participated in this
strategic planning effort, including those who provided initial input on
direction, those who participated in goal teams to define success and
develop actionable strategies, and those who served on our Core
Strategic Planning Team to craft our future direction. Ultimately, it will
be our employees who will implement this plan and I am very proud
of our progress so far.

Courtney Driver, P.E.
Director
Winston-Salem/Forsyth County Utilities