Page 173 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

With commitments of governments to achieve Net Zero Emissions by 2050, businesses that produce goods
and services are required to contribute to reducing global warming problems with goals and methods of action
being set. If any organization operates a business that has a direct impact on the environment or runs a business
regardless of the impacts it has on the same, such organization may face negative feedback against its business
operations in the future. For example, it may not be accepted, or is unable to acquire collaboration in
doing business while also being opposed by society, or projecting a negative reputation or image, etc.

Although Central Retail’s model of business does not directly affect the environment, it never hesitates to
take action or neglects the issues. The Company operates its business responsibly with an emphasis on
the environment and focuses on business operations that will in no way create problems, affect global temperatures,
or contribute to negative impacts on climate change. The Company attaches importance to value creation
and solve environmental problems through a circular economy. Therefore, the Company has established policy
guidelines and action plans to reduce plastic waste. For example, in 2018, the Company has initiated the project
“Say No to Plastic Bag” which all business segments in the Company participated in, in attempt to solve
the single-use plastic waste problem. BAG FOR LIFE project concerns plastic bags distributed by Tops and
Family Mart, which is an innovation under the 3Rs (Reduce, Reuse, Recycle) principle to comprehensively manage
the problem of bag waste, starting from reducing the use of plastic pellets in the production process and the
design of plastic bags to be thicker in order to increase strength, durability and advocate customers to reuse them
many times. In addition, when the plastic bags are reused to the points that they are damaged or are too old,
they can once again be recycled in the most ethical manner and reproduced into new ones,
which follows the circular economy principles that maintains sustainable practices. Moreover, Central Retail is in
preparation to comply to the law and regulations, in particular business operation in oversea such as Italy,
where the European Union (EU) plans to enact new climate legislation for the EU to meet its emissions reduction
target of at least 55% by 2030 according to the European Green Deal Policy. Consequently, Central Retail
is closely monitoring EU climate legislation to prepare for future EU trade measures requirements. Central Retail
is also preparing for compliance with Thai laws which is in the process of drafting a global warming law
that is part of the National Reform Plan under the Constitution of the Kingdom of Thailand.

10.2 Social
The business sector is a sector that requires relation and interaction with other sectors within the society.
Running a business involves and interacts with various stakeholders, shareholders, employees, customers,
business partners, governments and the general public in the communities in which the businesses are located.
A good business refers to a business that carries out its activities while taking into account the impacts on society
and all groups of stakeholders. Therefore, any action that violates, takes advantage, or affects the society
and stakeholders may pose a risk of litigation among various sectors, and/or be resisted to the extent
that the business itself fails to achieve its target set.

In the past, Central Retail model did not involve any risk issues in this matter. Nevertheless, the Central Retail
is committed to creating value for society along with its business operation including support society in both
normal and unprecedented situations as a result, Central Retail has achieved more sustainable business operations.
One of operating guideline that Central Retail continues to implement, is promoting and creating equality
in society, supporting and providing opportunities for people with disabilities regarding their employment
and income opportunities, developing suitable working environment to support employment for them.

In addition, during 2021, the distribution of vaccine might delay in certain period amid COVID-19 pandemic,
therefore Central Retail has offered vaccination location to the Bangkok Metropolitan Administration (BMA),
apart from existing government and private hospitals, including various projects operated by Central Department
Store, Robinson Department Store and Robinson Lifestyle. Central Retail has fully supported the Thai people
amid of COVID-19 pandemic through a campaign ‘Bring You The Best’ which contributed to the construction of

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