Page 178 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

3. Business Sustainability Development

3.1 Policy and Objectives of Sustainable Management

Today’s challenges and risks in business operations are not limited to financial aspect but also include the
environment and society, which can create impact on business operations in both short and long term. Therefore,
the Company strives to become a sustainable organization that can serve as a role model for Thai society by
conducting its business with social and environmental responsibility. The Company has established a Corporate
Social Responsibility Policy to set a guideline for conducting fair business operation that cover no tolerance for all
forms of corruption, respect to human rights, and utmost concerns on the impact to the environment. The Corporate
Social Responsibility Policy also takes importance in creating innovation to enhance the Company’s services,
which lead to increases in productivity, profits and customer satisfaction, as well as benefitting society through
environmental protection, and improving the quality of life for the people.

Corporate Social Responsibility Policy
Innovation
from the Business Operation
Environment and Dissemination of such
Anti-Corruption Fair Labor Treatment Conservation Innovations for the Society

Fair Dealing Respect for Human Rights Responsibility Social and Community
for Customers Improvement

For more information on the Company's CSR policy, please access via QR CODE.

In addition, the Company has established a vision of sustainable development that takes into account business
operations, corporate governance in accordance with the Corporate Governance Policy, enhancement of people’s
well-being, improvement in environmental quality, and ultimately strengthening cooperation, peace, arts and
culture for society. This vision shall drive the Company to create positive changes for the business, environmental
and social values.

Sustainability Framework

PEOPLE PROSPERITY PLANET PEACE &
PARTNERSHIPS
The Well-Being Sustainable Environmental Quality Peace, Arts, Culture
of the People Economic Growth and Cooperation

178 Annual Report 2021 (Form 56-1 One-Report)