Page 274 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Competitors Communities, Societies and Environment

Conducting business with fairness and transparency, CRC pays attention to and takes importance on
competing fairly, refraining from taking commercial the safety and security of the communities, societies,
advantages over the competitors and refraining from environment and quality of life of those related to
seeking confidential information in illegal ways, and its business operation, encourages our employees to
refraining from defaming its competitors with wrong be in good conscience and have responsibility towards
accusations. environment and society and requires them to strictly
follow the laws and related regulations. Additionally, CRC
Customers makes efforts to participate in activities that help creating
and preserving environment, society and supporting
CRC is responsible toward its customer in maintaining the local cultures where its business is operating.
the quality and standard of its products and services,
as well as fulfilling the customers’ needs completely or In 2021, the Corporate Governance and Sustainability
as much as possible, to satisfy customers in the long term. Committee has assigned the management to prepare
In addition, it cares for the health and hygiene of the Corporate Governance and Code of Conduct
the consumers of its products, providing correct and Handbook * (Handbook) of Central Retail Corporation
complete information regarding the products and Public Company Limited and its subsidiaries,
services. CRC also provides channels for customers compiling various policies and practices into one book as
to report the inappropriate products and services, a working standard guideline for the Company’s personnel
so it can prevent and solve the problems quickly. and its subsidiaries to comply to, and the handbook
The customer’s confidential information will be protected is disclosed on the Company’s website. The handbook
and not illegally used for personal benefits or that of has been prepared in accordance with the principles of
the related parties. good corporate governance of Thailand and international
standards, namely the Good Corporate Governance
Creditors Principles for Listed Companies 2017 (CG Code) of
the Office of the Securities and Exchange Commission,
CRC will strictly adhere to the conditions and requirements Criteria for Corporate Governance Assessment of
of the contracts and financial obligations, as well as Thai Listed Companies (CGR), Thailand’s Private Sector
pay the principal, interests and collaterals in the related Collective Action Coalition Against Corruption (CAC),
contracts. It will not dishonestly conceal the information The Organization for Economic Co-Operation and
or facts that may damage the creditors. In case Development (OECD) Criteria, ASEAN Corporate
that it cannot follow any of the conditions, it will notify Governance Scorecard, and DJSI Sustainability
the creditors immediately to agree on solutions. Assessment.

Government * Corporate Governance and Code of Conduct Handbook
was approved by the Board of Directors on 21 January 2022.
Conducting business by giving importance to For more information, please see Enclosure no.5.
the government, strictly adhere to laws and related The Company has published the handbook and notify
regulations, as well as responding to the government’s policy its employees via email, Intranet, CNEXT system,
as it deemed necessary and appropriate, in consistent with and will arrange training and online test regarding
its business operation. this matter as well.

274 Annual Report 2021 (Form 56-1 One-Report)