Page 11 - QuarterlyNewsletter_Nov2017

People who Power GMFS Department Spotlight: IT

JUDI JENNIE This quarter we are spotlighting the IT Department!
LANDRY, ARMAND, The IT department is comprised of six full time employees, averaging ten years of service

VA DEPARTMENT LOAN SERVICING with three employees having an average of sixteen years. Although a small department at
GMFS, they are tackling big projects to help increase efficiencies. Joel was asked to report
MANAGER SPECIALIST on a few changes we can expect to see this year.

“The IT Department will be installing a new view of MortgageBuilder called “SB Client”.
Having a similar functionality as the previous version that will result in a more stable sys-

tem and will better enable DocuSign.”

Migrating MortgageBuilder to the new DocuSign module, installing a new e-mail system
Judi Landry is the VA department manager and Jennie Armand is a Loan Servicing Specialist at

respectfully known to her peers as the “VA Expert the corporate office. She has become the “go-to” and replacing 125 computers are some of the department’s biggest projects.
of the Industry.” She is the go-to person, offering a person for customer-related flood inquiries. A few of “ We are a high performing, cross functional team having many skillsets that provide many
wealth of knowledge and superior customer service. our borrowers have even stopped her in the grocery solutions to many undocumented problems. Whether its managing fifty virtual servers and
store!
Microsoft’s weekly updates to daily MortgageBuilder challenges, everyone on the team has
Judi started at GMFS in 2008. Before GMFS, Judi Jennie started working at GMFS in June 2016. the expertise to solve 99% of the issues that are encountered by 270 users.”
previously spent 16 year in banking, working various Shortly after starting, the August 2016 flood

deparments within their mortgage operations, such occurred, causing her role to focus on servicing flood Thank you for all that you do!
as: loan origination, secondary, processing, lead impacted borrowers – a stressful challenge she is
able to accomplish with teamwork and a knack for
generating and call center management. customer satisfaction.

Judi is inspired by meaningful work and recognition. A typical day for Jennie is helping customers file their
Her biggest professional challenge is having the time claims, scheduling inspections and helping with loan

to train others, but it is something she enjoys. In her modifications if borrowers have been unable to make
own words, the best part of her job is “the analytical their mortgage payments

part of my job while still working hands on with training In her free time, she enjoys spending time with her
loan officers and others in the VA program.” grandbabies and taking road trips with her husband
on their motorcycle.

When asked, “What does GMFS mean to you?” She “I take the phrase “Changing Lives” very seriously
replied, “caring people and stability.” and I do my best every day to make a difference,”
Jennie says. THE GMFS IT DEPARTMENT:

Thank you Judi for your hard work! BOONE ANDERSON, RYAN AUCOIN, JENNIE BACKERS, BEAU MEISNER,
Thank you for helping so many of our borrowers SCOTT MURRY, BLAKE ROACH, JILL SAVOIE, JOEL SWETNAM
Jennie! Keep up the great work!