Page 790 - MARSIUM'21 COMP OF PAPER

Noordin, A., Hasnan, N., & Osman, H. “Service Innovation of Postal and Courier Services in Malaysia: Will It Lead to
Customer Responsiveness”? International Proceedings of Economics Development & Research, 42, 205-209, 2012.

Panagiotis, L. “A Study of Customer Satisfaction in Greek Postal Services” Proceedings of SOCIOINT14- International
Conference on Social Sciences and Humanities,2014.

Tansakul, C., Buddhakulsomsiri, J., Wasusri, T., Chaiwat, P., & Kritjaoren, T. . “A Gap Analysis in Service Quality of Thai
Logistics Service Providers”. Paper presented at the Proceedings of the 4th International Conference on Engineering,
Project, and Production Management (EPPM 2013), Thailand, Bangkok,2013.

Yee, H. L., & Daud, D. “Measuring Customer Satisfaction in the Parcel Service Delivery: A Pilot Study in Malaysia”.
Business and Economic Research(1),2011.

Bonomyong, R. & Supatn, N. (2011). Selecting logistics providers in Thailand: a shippers’ perspective. European Journal of
Marketing, 45(3), 419 – 437.

Bourlakis, M. & Melewar, T.C. (2011). Marketing perspectives of logistics service providers: Present and future research
directions. European Journal of Marketing, 45(3), 300 – 310.

Kersten, W. & Koch, J. (2010). The effect of quality management on the service quality and business success of logistics
service providers. International Journal of Quality & Reliability Management, 27(2), 185 – 200.
http://dx.doi.org/10.1108/02656711011014302

Vijayvargiya. A, & Dey, A.K. (2010). An analytical approach for selection of a logistics provider. Journal of Management
History, 48(3), 403 – 418.

STOMA, M. (2012) Modele i metody pomiaru jakości usług, 1ed. Lublin: Q&R Polska Sp. z o.o.

KONSTANCIAK, M. (2012) Wykorzystanie metody Servqual do analizy jakości usług kurierskich logistyka. Logistyka, n.
6, p. 139-143

INGALDI, M.; JURSOVA, S. (2013) Wykorzystanie metody Servqual do badania satysfakcji klientów punktu obsługi
indywidualnego klienta dystrybucji gazu. Rynek Energii, n. 4, p. 43-47

KADŁUBEK, M. (2011) Servqual jako metoda badania jakości obsługi w logistyce. Logistyka, n. 5, p. 681-684

LESTYÁNSZKA ŠKŮRKOVÁ, K.; INGALDI, M. (2014) Recycling process of the aluminium cans as an example of the
renewable material sources. Advanced. Materials Research, v. 1001, p. 103-108

DZIUBA, S. T.; SZOŁTYSEK, K.; KOZYRA, C. (2011) Application of FAM - Fail Assessment Method - to optimization of
unit costs of producing flours for . special purposes. In Improvement of Production Process, Ed. Borkowski, S., Krynke, M.,
Trnava: TRIPSOFT, p.28-39

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