Page 171 - The John Adair Handbook of Management and Leadership

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The eight ‘hygiene’ factors, according to Herzberg, which can create
job dissatisfaction are:
1 Company policy and administration
• availability of clearly defined policies, especially those
relating to people

• adequacy of organisation and management
2 Supervision – technical
• accessibility, competence and fairness of your superior
3 Interpersonal relations
• relations with supervisors, subordinates and colleagues
• quality of social life at work

4 Salary
• total compensation package, such as wages, salary, pension,
company car and other financially related benefits
5 Status
• a person’s position or rank in relation to others,
symbolised by title, size of office or other tangible
elements
6 Job security
• freedom from insecurity, such as loss of position or loss of
employment altogether

7 Personal life
• the effect of a person’s work on family life, eg stress,
unsocial hours or moving house

8 Working conditions
• the physical conditions in which you work

• the amount of work
• facilities available
• environmental aspects eg ventilation, light, space, tools,
noise

Chapter 7: Motivation and people management 161