Page 207 - The John Adair Handbook of Management and Leadership

CikguOnline
CikguOnline

• use visual aids (if appropriate)
• prepare your talk

• rehearse (with others if necessary)
• deliver on the day.
Good communicators are skilled at listening by:
• being willing to listen

• hearing the message
• interpreting the meaning

• evaluating carefully
• responding appropriately.

Effective writing has three elements:
1 Structure

2 Layout
3 Style.

and also needs the six key principles of:
1 Clarity
2 Planning

3 Preparation
4 Simplicity

5 Vividness
6 Naturalness
7 Conciseness.

Chapter 8: Communication and presentation 197